Inside Account Management Coordinator
Responsibilities:
- Serve as a liaison between Sales, Operations, Scheduling, Credentialing, and Clinical teams.
- Support client onboarding and implementation of new healthcare partners.
- Maintain client and account information within the Company's CRM system.
- Serve as a primary point of contact for clients, providers, and referral partners, resolving inquiries in a timely manner.
- Build and maintain strong client relationships while supporting account retention and growth.
- Assist with business development activities, lead follow-up, and client outreach.
- Coordinate meetings, calendars, presentations, and other administrative support for leadership.
- Prepare reports, correspondence, and other business documents with accuracy and attention to detail.
- Manage multiple projects and priorities while meeting established deadlines.
- Maintain compliance with HIPAA and company policies.
Qualifications:
- Associate's or Bachelor's degree preferred, or equivalent experience.
- 2+ years of experience in healthcare, telehealth, sales support, account management, or customer success required.
- Strong communication, organizational, and problem-solving skills.
- Proficiency with Microsoft Office and CRM software.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent customer service and relationship management skills.
- Ability to work independently while collaborating with cross-functional teams.
- Professionalism, integrity, discretion, and attention to detail.
- Experience in a telehealth or healthcare practice is preferred.
PAY RATE: $55,000-$60,000/year
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Account management: 2 years (Required)
- Healthcare: 2 years (Required)
- Sales support: 2 years (Required)
Work Location: Remote
