Under the supervision of Nurse Managers and in accordance with established policies and procedures, this role provides clerical support for patient care activities within the Emergency/Trauma Center.
The position supports patients and their families during treatment or while awaiting care, coordinates communication with physicians, prepares treatment request forms, and operates online computer systems.
All employees are expected to model Brown University Health’s core values:
- Compassion
- Accountability
- Respect
- Excellence
Employees are also expected to demonstrate the organization’s core success factors:
- Instill Trust and Value Differences
- Patient and Community Focus
- Collaborate
- Receive and direct incoming communications from police, media, EMS, physicians, and others
- Route or respond to inquiries according to department policy
- Communicate with patients and families to:
- Provide general department information
- Request return visits when necessary
- Relay patient status as directed
- Contact private physicians, medical examiners, and other external parties as needed
- Respond to paging requests for physicians and hospital personnel
- Operate telephones, radios, and paging systems per established procedures
- Notify appropriate authorities of reportable incidents (e.g., assaults, gunshots, animal bites, accidents) in compliance with Department of Health regulations
- Greet patients in pediatric and walk-in clinic areas
- Direct patients to appropriate treatment areas following department guidelines
- Complete physician orders for diagnostic tests, treatments, and therapies
- Use systems such as:
- Laboratory Information System (LIS)
- Patient Managed Access System (PMAS)
- Enter, access, and update patient data, including:
- Orders
- Patient status
- Medical records
- Maintain and update patient tracking lists
- Manage “danger list” patients and notify appropriate departments
- Ensure Emergency Department records are complete upon discharge, including:
- Diagnoses
- Required signatures and authorizations
- File charts according to procedure
- Copy and distribute billing/charge documentation
- Assist with quality assurance processes, including handling:
- X-rays
- Laboratory reports
- Test results and charts
- Perform general clerical duties, such as:
- Ordering supplies
- Preparing schedules
- Collecting data for studies and reports
- Maintain working knowledge of the Emergency Disaster Plan
- Ensure proper operation and maintenance routing for office equipment, including:
- Fax machines
- Copiers
- Printers
- Perform other duties as assigned
- High school diploma or equivalent required
- Knowledge of:
- Medical terminology
- Department procedures
- Computer systems and online terminals
- Strong interpersonal and communication skills
- Ability to obtain and relay patient information accurately, often in high-stress situations
- Organizational and multitasking abilities
- 3–6 months of relevant work experience required
- Preferably in a healthcare environment with patient interaction
- Familiarity with computer systems preferred
$21.09-$22.04
Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903
7a-7:30p; every other weekend/holiday
Day
No
International Brotherhood Teamsters
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
