The Electrical and Plumbing Trades Manager leads residential service operations, ensuring safe, high-quality work while developing technicians to deliver excellent customer experiences. This role drives revenue growth by coaching technicians on in-home communication, solution presentation, and service-based sales.
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Oversee daily residential electrical and plumbing service operations, including scheduling, dispatch, and job completion.
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Lead, coach, and develop technicians to improve performance, customer satisfaction, and retention.
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Ensure all work meets safety standards, codes, and company quality expectations.
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Monitor KPIs (average ticket, conversion rates, callbacks) and drive continuous improvement.
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Conduct ride-alongs and field observations to reinforce service and sales behaviors.
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Design and deliver sales training focused on educating customers, identifying needs, and presenting repair/replacement options (no direct selling responsibility).
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Manage inventory, materials, and vendor relationships.
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Support hiring, onboarding, and ongoing training of field staff.
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5+ years in residential electrical/plumbing service; 2+ years in leadership.
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Strong knowledge of residential systems and service workflows.
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Experience coaching technicians on customer interaction and sales fundamentals.
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Relevant licensing as required by state.
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Strong leadership, communication, and performance management skills.
