At St Paul Collection, we're more than just a place to live—we're a community where residents feel welcomed, valued, and connected. We are seeking a professional, service-oriented, and customer-focused Concierge to join our team and play a key role in creating an exceptional experience for residents, guests, and visitors.
What You'll Be Doing
As our Concierge, you'll serve as a welcoming presence within the community, providing exceptional customer service while helping ensure a positive, safe, and enjoyable experience for residents and guests. Key responsibilities include:
- Greeting residents, guests, vendors, and visitors in a professional and welcoming manner
- Responding promptly to resident and guest inquiries, requests, and concerns with a high level of customer service
- Coordinating concierge services and assisting with requests, reservations, and community information
- Providing recommendations regarding local attractions, restaurants, entertainment, and community resources
- Assisting in resolving resident and guest concerns while ensuring a positive experience
- Monitoring access points and supporting community safety and security procedures
- Collaborating with onsite teams, vendors, and security personnel to ensure seamless service delivery
- Maintaining accurate records of resident interactions, service requests, packages, deliveries, and other community activities
- Communicating important information to residents, guests, and team members as needed
- Participating in training programs and staying informed about community services, policies, and events
- Promoting a positive, welcoming, and inclusive community environment
- Performing other duties as assigned
Who You Are
We're looking for someone who enjoys helping people, creating memorable experiences, and delivering exceptional service. The ideal candidate will have:
- Two or more years of concierge, hospitality, customer service, front desk, hotel, residential, or related experience preferred
- Outstanding customer service and interpersonal communication skills
- Professional appearance and demeanor with the ability to interact effectively with diverse audiences
- Strong verbal, written, and organizational skills
- Knowledge of local attractions, dining, entertainment, and community resources preferred
- Excellent attention to detail and ability to manage multiple priorities in a fast-paced environment
- Self-motivated with the ability to work independently and collaboratively as part of a team
- Strong problem-solving skills and the ability to handle sensitive situations professionally
- High school diploma or GED required; hospitality-related education or certifications are a plus
- Proficiency with Microsoft Office Suite, including Outlook, Teams, Word, and Excel
- Experience with property management systems, CRM platforms, or related software preferred
- Valid driver's license, current automobile insurance, and reliable transportation required
- Ability to successfully complete background screening, drug screening, and employment verification requirements
Why You'll Love Working With Us
We believe in taking care of our team just as much as our residents. Here's a snapshot of the perks and benefits that keep our team inspired:
- Comprehensive Medical Plans with flexible coverage options for you and your family
- Dental & Vision Insurance options to support your overall well-being
- Health Savings Account (HSA) with employer contributions
- 401(k) with Company Match to support your financial wellness
- Life & Disability Insurance options to help protect you and your loved ones
- Vacation Time that starts accruing on Day 1!
- Paid Holidays + Floating Holidays to support work-life balance
- Wellness Programs to support your mind and body
- Professional Development & Education Opportunities to support your professional growth
- And yes — even more supplemental benefits to keep you covered!
We're Committed to You
Bryten is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
If you need reasonable accommodations during the application or interview process, please contact [email protected].
Disclaimer: Property assignments, work location, schedule, and hours are not permanent and may be modified or reassigned at any time based on business needs, operational requirements, or owner/client requests. This role requires on-site work as scheduled.
