The White Flower is a luxury bridal boutique known for exceptional service, thoughtful details, and a truly memorable experience for every client. We are looking for an exceptional Boutique Manager who is ready to take a proactive and strategic approach to leading a high-performing team and overseeing the day-to-day operations of a boutique.
Unlike a corporate role, there is no bureaucracy to navigate. You'll work directly with ownership, have a real voice in shaping how the boutique operates, and be trusted to make decisions that matter. This is a newly created leadership role with opportunity for growth and increased responsibility over time.
We're looking for someone who genuinely loves leadership. The ideal candidate inspires meaningful growth in their team, has a warm and positive personality, holds people accountable with kindness, enjoys coaching and development, and takes pride in creating a culture where people perform at a high level and enjoy coming to work.
This is a leadership role, not a stylist or sales position. Your focus is primarily on managing, coaching, and developing the team, and stepping in with clients primarily when there's a concern to resolve. If you're someone who takes ownership naturally, leads people exceptionally well, and enjoys improving both people and processes, we'd love to meet you.
Hours, Benefits, and Compensation
- Schedule: Monday through Friday, 9:30am–6:30pm, 100% on site. Occasional Saturdays may be required (no more than one per month), with a weekday trade offered in exchange so the total remains a 5 day work week.
- Salary: $70,000-$85,000 per year, salaried. Exact rate DOE.
- PTO: 15 days divided as Holiday (5) and PTO (10)
- 401k: With employer match
- Health Insurance
- Sick Leave: Accrual based as per California law
- Employee discounts on alterations
Responsibilities
- Take ownership of the people side of this boutique. About 70% of your job will be spent inspiring, supporting, developing, and holding the team accountable.
- Ensure all employees are performing to The White Flower standards through consistent feedback, coaching, and support. Celebrate wins loudly and address gaps directly and with care.
- Maintain the boutique environment to the highest visual and experiential standards at all times.
- Oversee scheduling, payroll, and staffing to ensure seamless coverage and accurate operations.
- Handle client concerns with warmth and confidence, finding solutions that protect both the client’s experience and the business. A challenging client interaction does not derail your day.
- Keep ownership informed through regular updates. Bring solutions, not just problems.
- Lead hiring processes and manage employee transitions with care, clarity, and professionalism.
- Track boutique goals and performance metrics, analyze the data, and rally the team around continuous improvement.
- Receive goals and direction from ownership and execute independently, without the need for step-by-step instruction or ongoing check-ins to stay on track. Deliver promptly by each deadline.
Requirements
- Minimum 3 years in a management role.
- Please note this is not a sales role, though experience in luxury sales, particularly in women's retail, is a plus.
- Exceptional organization and time management with strong executive function and the ability to stay focused, thorough, and calm under pressure.
- A natural and proactive problem solver who anticipates needs and acts before being asked.
- Outstanding interpersonal and communication skills. You read people exceptionally well and respond with both sensitivity and clarity. You'll be coaching a team through an emotionally intense client environment, and supporting them (and stepping in yourself) when something goes sideways.
- Comfortable giving direct, honest feedback while maintaining warmth and respect.
- Genuinely energized by one-on-one check-ins, team development, and the kind of detailed people management that moves the needle over time.
- Emotionally resilient and even-keeled. You do not carry the weight of one difficult interaction into the rest of your day.
- Meticulous attention to detail and a genuine commitment to high visual and operational standards.
- Proven ability to manage and motivate a diverse team, building a culture of accountability, warmth, and excellence.
- Comfortable with data and spreadsheets. You enjoy tracking performance, identifying patterns, and making informed decisions based on what the numbers tell you.
- Proficiency with Google Workspace. Familiarity with scheduling, payroll, and project management tools (Gusto experience is a plus).
- Conversational in Spanish preferred.
- A background check is required. Upon offer acceptance, candidates will complete a background check as a condition of final employment.
Interview Process
Because this role works directly alongside ownership, finding the right fit is important to us. Our process begins with a phone conversation, followed by an in-person interview for candidates we feel strongly about. Finalists will be invited for a paid shadow day where they can experience the boutique firsthand and get to know the team.
We're looking for someone who is excited to become a long-term part of the business and grow alongside our team. The right person will have the opportunity to make a meaningful impact, help shape the future of the boutique, and play an important role in our continued success.
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Application Question(s):
- How would you describe your personality?
- What excites you about managing the The White Flower team and working directly with the owners?
Experience:
- management: 3 years (Required)
Language:
Work Location: In person
