Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, ensuring their needs are met with professionalism and efficiency. This role requires strong communication skills, a customer-oriented mindset, and the ability to handle various tasks in a fast-paced environment.
Duties
- Respond promptly to customer inquiries via phone, email, or in-person, ensuring a positive experience.
- Provide accurate information regarding products and services to assist clients effectively.
- Process orders and manage client accounts with attention to detail.
- Assist in data entry tasks to ensure client information is up-to-date and accessible.
- Collaborate with team members to resolve customer issues and improve service delivery.
- Maintain a professional demeanor while managing challenging situations or complaints.
Experience
- Previous experience in customer service or client-facing roles is preferred.
- Proficiency in English is required.
- Familiarity with sales techniques and office procedures will be beneficial.
- Strong data entry skills with a high level of accuracy.
- Excellent communication skills, both verbal and written, to effectively interact with clients.
- Ability to work independently as well as part of a team in a dynamic environment.
We welcome applicants who are eager to contribute positively to our customer service team and help us maintain our commitment to excellence.
Job Type: Full-time
Pay: $17.50 - $20.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Shift:
Ability to Commute:
- Sherrill, NY 13461 (Preferred)
Ability to Relocate:
- Sherrill, NY 13461: Relocate before starting work (Required)
Work Location: In person
