Regional Manager

FI Group LLC
Appleton, WI

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Job Details

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Essential Functions:

Provides coaching with clear responsibility for the coordination of resources to effectively support the day-to-day operations of each office, ensuring a smooth and positive flow of patients through assigned offices.
Oversight of key performance indicators for assigned offices. Specifics include schedule management, financial coordination needs, treatment acceptance, and patient follow up.
Assesses staffing needs and leads interview and hiring process. Is involved in new employee onboarding process and tailors new employee experience to fit the need of the individual and the position.
Collaborates with Dentists, Human Resources Generalist, and fellow leaders on performance improvement discussions and provides regular reviews to each staff member.
Maintains familiarity with the administrative manual, scheduling software, and all functions related to the administrative position.
Ultimately responsible for daily deposit/deposit edge/excel spreadsheet for accounts receivable of assigned offices.
Oversees staff activities to provide a positive and consistent patient experience.
Approves appropriate staff time cards and PTO requests.
Addresses or directs patient concerns/complaints and issues to the appropriate department.
Where applicable, partners with Orthodontia Operations Officer on any patient crossovers, referrals, or staffing needs.

Experience and Qualifications

High school diploma required, college degree preferred.
Previous dental office management experience preferred.
Proficient computer and data entry skills.
Strong customer service skills and commitment to patient/parent satisfaction.
Excellent oral and written communication skills.

Position Summary

Responsible for administering the day-to-day activities of multiple office locations. Key tasks include: patient and employee relations; ensuring regulatory compliance; staffing par levels, training and communication. Responsible for ensuring delivery of outstanding patient/family experiences, positive staff member engagement, efficient office operations, and financial and operational success of assigned offices.

Benefits

Medical, Dental, and Vision
Optional employee, spouse, and dependent life insurance
Optional short-term and long-term disability insurance
Optional supplemental critical illness and accident insurance
PTO accruals
401K
Paid uniforms and/or reimbursements

Allow us to introduce ourselves:

First Impressions Pediatric Dentistry & Orthodontics is the largest privately owned dental practice in Wisconsin; with 11 locations serving pediatric dental and orthodontic patients of varying ages, conditions and specialized needs. We’re not shy to say that our teams get to work with the very best families around; those who seek the best care for their kids, and who appreciate the difference a specialized care approach can make.

We’re also ones to brag about the teams and co-workers we hire. We operate seamlessly across multiple locations and like to travel across locations to meet the interests and needs of our teams. This multi-office workweek approach offers great diversification (places and people) in your schedule, along with the privilege to serve multiple communities and their patients.

And we believe in a strong work-life balance because we want you to fully enjoy- and be present- in both aspects of your day. We come to work recharged with full hearts, so that we can give exemplary care to each and every patient we see. Not to mention, our staff enjoys clocking out at 1:00pm every Friday afternoon to start their weekend.

Beside competitive market pay, we emphasize the importance of offering our employees full benefit packages including medical, dental and vision insurances, 401k employee-match investments, HSA, accommodations for maternity leave and office support for new mothers, paid holidays and accumulating PTO to use at your discretion.

That’s enough about us, let’s talk about you!

Are you ready to bring your energy, compassion, and clinical skills to a place where kids actually love going to the dentist? At First Impressions Pediatric Dentistry, we’re on a mission to create positive dental experiences that last a lifetime — and we’re looking for a warm, enthusiastic Dental Hygienist to help us make that happen!
You’ll play a key role in helping young patients feel comfortable, confident, and even excited about their oral health. If you love working with children, value teamwork, and are ready to grow in a fun, fast-paced pediatric setting, we can’t wait to meet you!

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