AtticShield is seeking a dependable, organized, and customer-focused Part-Time Office Assistant to join our team. This is an in-office position working Monday through Friday from 9:00 AM to 3:30 PM, with a 30-minute unpaid lunch break.
Essential Duties & ResponsibilitiesCustomer Service & Scheduling
- Answer incoming phone calls and respond to customer inquiries professionally and courteously.
- Schedule inspections, estimates, and service appointments using the company's CRM system.
- Update, reschedule, and confirm appointments as needed.
- Make outbound follow-up calls to customers regarding estimates, appointments, and general inquiries.
- Route calls and messages to the appropriate team members.
- Maintain accurate customer records within the CRM.
Administrative Support
- Assist with technician scheduling and daily dispatch coordination.
- Update and maintain company spreadsheets and records.
- Monitor office supplies and notify management when replenishment is needed.
- Assist with filing, scanning, and organizing documents.
- Retrieve information and prepare reports as requested.
- Perform other administrative duties as assigned.
Qualifications
Education
- High school diploma or equivalent (Required)
Experience
- At least 1 year of office or administrative experience (Preferred)
- At least 1 year of customer service experience (Required)
- Experience answering multi-line phones, scheduling appointments, or working with CRM software is a plus
Skills & Qualifications
- Excellent verbal and written communication skills
- Strong customer service and phone etiquette
- Highly organized with the ability to multitask in a fast-paced environment
- Strong attention to detail and problem-solving skills
- Reliable, punctual, and dependable
- Ability to prioritize tasks and manage time effectively
- Willingness to learn new software and procedures
- Valid driver's license preferred
Computer Skills
- Comfortable using computers and learning new software
- Proficient with Microsoft Word and Excel
- Experience using CRM software is preferred (training provided if needed)
Pay: From $17.00 per hour
Work Location: In person
