GENERAL SUMMARY:
Responsible for facilitating the accurate and timely completion of mortgage loan applications including making initial contact and follow-ups with clients, gather documentation, providing support throughout the mortgage loan application process, and performing administrative duties.
RESPONSIBILITIES AND DUTIES:
- Answers incoming telephone calls, resolves customer inquiries within prescribed authority, and when necessary directing calls to the appropriate loan originator or department.
- Serve as primary contact and liaison between clients, mortgage processor, and originator and conduct meetings to coordinate any follow-up items.
- Completes administrative duties such as filing, photocopying, faxing documents, scanning and organizing.
- Responsible for reviewing loan applications and documentation for discrepancies or omissions.
- Review daily status of loans in process.
- Responsible for making sure the CRM system is updated, and the correct marketing campaigns are being generated.
- Responsible for being sure loan applications are being submitted timely for preparation and delivery of the early disclosures to the borrower(s).
- Follow-up and respond to customer and in-house inquiries on transactions as needed.
- Regular and reliable attendance.
- Assists with other job-related duties as assigned by manager.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of FNMA, FHA, VA and NIFA guidelines.
- Knowledge of underwriting process.
- Knowledge of the secondary market, agency loan products and guidelines.
- Knowledge of bank policies and procedures.
- Ability to communicate with customers and co-workers in a courteous and professional manner.
- Ability to type with high degree of speed and accuracy.
- Ability to multi-task, and function as a team player.
- Ability to sell mortgage and bank products.
- Ability to work with accuracy, organization, and attention to detail.
EDUCATION AND EXPERIENCE:
- High School diploma or equivalent.
- One-year previous mortgage loan originating experience preferred.
PHYSICAL REQUIREMENTS:
Seeing: 75-100%
Must be able to read documents, use computer
Hearing: 75-100%
Must be able to communicate with customers and co-workers in person and on the telephone.
Standing/Walking: 25-49%
Must be able to visit with the loan
Officer, go to areas of the office to use copier & fax machines, etc.
Climbing/Stooping/Kneeling: 25-49%
Must be able to kneel or stoop to file mortgage loan files in cabinets.
Fingering/Grasping/Feeling: 75-100%
Must be able to use computer, write and place paperwork in file folders.
PHYSICAL DIMENSIONS:
Light Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Job involves sitting most of the time and if walking and standing is required, only occasionally.
NOTE:
The statements herein are intended to describe the general nature and level, or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified.
