EduCounsel is seeking a dynamic Practice Manager for ITG Academy
ABOUT ITG ACADEMY
ITG Academy is an ACHC-accredited substance use disorder treatment and recovery organization in Prince George's County, Maryland. We offer a comprehensive continuum of care including PHP, IOP, Outpatient (OP), Medication Management, and DUI/DWI programming serving both adults and juveniles. Our 30+ residential beds across five sober living homes provide structured housing that works in conjunction with our clinical programs, The Promise Counseling Center (outpatient therapy), and In The Gap Institute (training and consulting). We are a full recovery ecosystem, not just a treatment program.
We are growing toward $250K/month in revenue and we need an operational leader who can run the day-to-day of the practice so that leadership can focus on growth. If you thrive in fast-paced clinical environments, can handle compliance without hand-holding, and bring structure to chaos — keep reading.
WHAT YOU'LL OWN
Operations & Administration
- Manage daily operations across ITG Academy's full program continuum PHP, IOP, OP, Medication Management, DUI/DWI and five sober living locations
- Oversee front desk, intake coordination, and client-facing administrative processes
- Maintain scheduling systems, staff calendars, and program census tracking
- Coordinate with billing to ensure clean claims and timely authorization follow-up
- Serve as the operational point of contact for referral partners, vendors, and external agencies
Compliance & Accreditation
- Maintain ACHC accreditation readiness policies, documentation, and audit trails
- Track and manage COMAR and MABPCB licensing timelines, renewals, and submissions
- Ensure staff credential files are current, complete, and audit-ready
- Coordinate OIG exclusion list checks for all new hires and annual re-checks
Staff & Housing Coordination
- Oversee operations across five sober living homes house logs, maintenance requests, occupancy tracking
- Coordinate onboarding logistics for new staff (Rippling, Google Workspace, Ritten access)
- Manage staff schedules in coordination with the COO and clinical director
- Ensure client intake documentation is complete and routed properly through Ritten EMR
WHAT WE'RE LOOKING FOR
- 2+ years of practice management, healthcare operations, or behavioral health administration experience
- Familiarity with Maryland Medicaid, managed care authorizations, and behavioral health billing concepts
- Experience with electronic health record systems (Ritten, KIPU, or similar strongly preferred)
- Demonstrated ability to manage multiple priorities without losing detail
- Strong written and verbal communication — you write professional emails independently
- ACHC, Joint Commission, or state licensing experience is a strong plus
- You solve problems and report solutions, not just problems
NON-NEGOTIABLES
- On-site in Hyattsville, MD — this is not a remote role
- You must be able to work independently without daily direction from leadership
- You communicate proactively — updates go up before they are requested
- You do not require reminders on time-sensitive tasks
COMPENSATION & BENEFITS
Classification
W-2 Annual Range
- 1099/Hr Rate (if applicable)
- Entry-Level (1–2 yrs exp): $55,000–$62,000/yr
- Mid-Level (3–5 yrs exp): $62,000–$68,000/yr
- Senior-Level (5+ yrs, ACHC exp): $68,000–$75,000/yr
Starting salary is commensurate with experience up to $75,000. Compensation increases are tied to performance milestones and organizational growth — this role has a clear path upward as the organization scales.
- Paid time off and medical insurance stipend
- Professional development support
- Free gym membership
- Direct leadership exposure in a scaling behavioral health organization
- Opportunity to grow into Director of Operations as the organization expands
HOW TO APPLY
Submit your resume through Indeed. Applications without responses to screening questions will not be reviewed. Strong candidates will be contacted within 5 business days for a phone screen.
Pay: $55,000.00 - $75,000.00 per year
Benefits:
Application Question(s):
- Do you have experience managing operations in a behavioral health, medical, or licensed clinical setting? Yes or No
- Are you able to work fully on-site in Hyattsville, MD Monday–Friday? Yes or No
- Have you worked with an EMR system (Ritten, KIPU, Allscripts, or similar)? If yes, which one? (Please explain)
- Describe a time you identified an operational or compliance gap and resolved it without being directed to do so. (Please explain)
- Have you supported ACHC, Joint Commission, or state licensing/accreditation processes? Yes or No
- What is your desired annual salary? (Please explain)
Education:
Work Location: In person
