General Manager, Pet Resorts,
National Veterinary Associates (NVA)
Are you a proven leader who knows how to drive revenue, develop high-performing teams, and deliver exceptional guest experiences?
We are looking for a General Manager to take full ownership of resort performance — from sales growth and EBITDA to team development, operational excellence, and community presence. This is not a desk role. This is a hands-on business leadership position.
Who We Are NVA Pet Resorts
is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We compete in an $8B+ and rapidly growing industry as pet parents continue to invest in premium care for their family members.
Our mission is simple:
Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
The Role: Business Leader & Culture Driver
As General Manager, you are the CEO of your resort.
You are responsible for:
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Achieving revenue and EBITDA goals
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Building and developing a strong leadership team
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Creating a sales-driven, service-focused culture
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Delivering operational excellence and pet safety
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Growing your presence in the local market
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You own the results — and the strategy to achieve them.
What You’ll Lead
Financial & Business Performance
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Full P&L accountability
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Data-driven action planning to achieve budget and growth targets
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Labor, expense, and productivity management
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KPI analysis (leads, conversion, occupancy, average ticket, retention)
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Execution of corporate and local marketing strategies
Sales & Market Leadership
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Build a proactive lead generation strategy
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Drive tours, memberships, and service utilization
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Develop community partnerships and referral sources
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Champion a resort-wide selling culture
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Analyze performance and adjust strategy to maximize growth
Team Development
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Hire, develop, and retain high-performing leaders and team members
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Coach your Resort Manager and
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Shift Leads to own their departments
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Create a culture of accountability, engagement, and recognition
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Deliver consistent performance management and feedback
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Maintain a strong staffing pipeline
Guest & Pet Experience
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Set and uphold the standard for client service and pet safety
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Personally step in to resolve high-level guest concerns
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Ensure the resort consistently delivers brand excellence
Operational Excellence
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Maintain facility, safety, and sanitation standards
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Ensure compliance with all company policies and procedures
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Lead by example as Manager on Duty each week
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Drive execution of audits, checklists, and action plans
What We’re Looking For
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We are seeking a leader who is:
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Financially and operationally driven
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A strong people developer and culture builder
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Comfortable holding a team accountable to high standards
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Sales-minded and growth-focused
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Data-driven and action-oriented
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Active and visible on the floor
Required Experience
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3–5+ years of management with
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P&L responsibility
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Proven success in driving revenue and developing teams
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Experience in hospitality, retail, restaurant, veterinary, or multi-service environments preferred
You must be able to:
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Work a flexible schedule including weekends and holidays
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Be physically active in a fast-paced resort environment
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Transport a pet in case of emergency
Why You’ll Love Working Here
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Competitive salary
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Medical, Dental, Vision
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401(k) with employer match
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HSA & FSA options
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Short-term & long-term disability, Accident, hospital indemnity, and critical illness plans
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Career growth within a rapidly expanding company
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A workplace where pets are part of the family
Equal Opportunity Employer
NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.
Doggie District Pet Resort & Training Center offers award-winning dog boarding, dog daycare, dog grooming and dog training in Las Vegas, NV and Phoenix, AZ. Our exceptional facilities feature luxury boarding suites and state-of-the-art daycare play spaces, and our talented team is dedicated to providing the highest quality, healthiest and most fun-loving care for pets and the parents who love them. Doggie District has the best staff in the pet care industry, we couldn’t be the Gold Standard without them!
Pay: $26.00 - $29.00 / hour
Pay:
Benefits:
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Health insurance
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Dental insurance
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Vision insurance
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Life insurance
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401(k)
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401(k) matching
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Paid training
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Employee discount
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Paid time off
Job Type: fulltime
Schedule:
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Monday to Friday
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Weekend availability
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Holidays
Education: High school degree
Work location: On-site
