Company Overview
The CCS Companies is a leading provider of Business Process Outsourcing (BPO) solutions, specializing in credit collection services, customer contact solutions, and healthcare revenue cycle management. Our dedicated team delivers professional, customer-focused services across various industries, ensuring efficient and effective client support.
Job Summary
We are seeking an energetic and detail-oriented Receptionist to join our dynamic team. In this vital role, you will serve as the first point of contact for visitors and callers, manage front desk operations, and support office management tasks. Your positive attitude and organizational skills will help create a welcoming environment while ensuring smooth daily operations.
The Receptionist is responsible for answering CCS’ multi-line telephone system and accurately taking/relaying messages. The successful candidate has the ability to learn and work on assigned data entry, mail processing, photocopying, filing, and other general office tasks, as assigned. They are also responsible for managing facility tickets, projects and vendors.
Why Work for CCS?
- $600 Welcome Bonus!
- Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO!
- No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
- Advancement Opportunities! Recognized in 2024 & 2025 by HR.com for Best Coaching and Mentoring Program!
- Excellent Employee Referral program – make an extra $1500 referring great people!
- Competitive Wage and Recognition Programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!
ESSENTIAL FUNCTIONS:
- Answers incoming telephone lines and directs calls to appropriate departments and personnel; takes timely and accurate messages, relaying information to appropriate personnel.
- Uses CCS’ intercom system to page various personnel in a clear, audible speaking voice.
- Greets and screens all visitors, clients and vendors while adhering to CCS’ security policies and practices.
- Assigns temporary and visitor security badges.
- Prepares, maintains, and tracks overnight envelopes and labels.
- Manages facility needs, tickets, projects and vendor / client visits; works directly with Director of Training, Quality and Business Support for this portion of the job.
- Manages multiple priorities and tasks based on daily assigned work.
- Assists with data entry and manual dialing, as needed (cross-trained).
- Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
- Promotes effective working relationships with the team and other departments to help achieve company goals and objectives.
- Maintains work area and equipment in conditions as required by department standards.
- Operates assigned equipment and performs all activities in a safe manner.
- Ability to maintain consistent and regular attendance in accordance with an established schedule.
- Ability to work onsite/in-office in accordance with CCS and department policies and procedures.
QUALIFICATIONS:
- Excellent verbal communications skills.
- Notary Public registered, preferred.
- Ability to multi-task while answering phone lines
- Ability to read, write and comprehend written and verbal information for accurate message-taking.
- Alpha & Numeric data entry (40 wpm typing with high level of accuracy).
- Knowledge of MS Outlook and Word.
- Ability to maintain a predictable and consistent full-time work schedule.
EDUCATION REQUIREMENTS:
- High school diploma or equivalent (some college preferred)
The CCS Companies are an equal opportunity employer. Diversity and Veteran candidates strongly urged to apply!
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Education:
- High school or equivalent (Required)
Ability to Commute:
- Salem, NH 03079 (Required)
Work Location: In person
