Sr. Director, Pricing Strategy & Operations
MeridianLink is hiring a Senior Director, Pricing Strategy & Operations to lead the rollout of our new pricing and packaging program and to stand up the operating engine that keeps our pricing optimized over time. We're seeking a operationally rigorous pricing leader to unlock revenue growth and maximize value capture across our expanding product portfolio.
You will own the end-to-end rollout across the MeridianLink portfolio, run the annual price-update cycle, build a repeatable process we use for every new product or pricing change, and own ongoing pricing evaluation — win/loss, competitive pricing intelligence, and willingness-to-pay — so our packaging and pricing maximizes revenue while minimizing churn and new-prospect loss.
This is an execution-heavy, operator role. You will be a partner daily with Product, the Transformation Management Office (TMO), Business Systems team, Sales, RevOps, Finance, and Marketing.
What You’ll Own
1. Rollout of the New Pricing & Packaging Program (primary focus, 12–18 months)
Own end-to-end rollout health including the phased plan, milestone tracking, systems and GTM readiness, and mid-flight program adjustment as needed.
Own oversight of the systems and data implementation to support the new program, collaborating with the TMO, Business Systems, and Finance teams to land the new model in the CPQ, CRM, billing, and renewals systems and customer-facing order forms.
Prioritized action backlog: Maintain a prioritized action backlog of rollout issues and improvement ideas (messaging changes, training needs, design changes, etc.), prioritized by business impact with owners assigned.
2. Annual Price Updates
Own the annual price-update cycle end to end, including timeline, approvals, and the playbook Sales, CS, Finance, and Marketing run against.
Recommend the increase strategy by segment, product, and contract vintage, balancing realized lift against churn risk and new-logo win rate.
Own the post-mortem: realized lift, concessions, churn delta, sentiment — and incorporate it into next year’s cycle.
3. Ongoing Product & Pricing Introduction
Design tiering and add-ons that drive attach and cross-sell across Consumer, Mortgage, Business Lending, Account Opening, Data Verification, Analytics, and new products.
4. Ongoing Price Studies & Competitive Intelligence
What You Bring
10+ years in pricing, monetization, and operations in B2B SaaS, including 5+ years in senior leadership roles owning pricing outcomes.
Proven track record leading multiple end-to-end pricing and packaging transformations across multi-product SaaS portfolios, including systems, enablement, and customer migration.
Voice-of-customer synthesis: skilled at running feedback loops, triaging incoming feedback, identifying patterns, and balancing anecdote vs. data with empathy.
Working familiarity with Salesforce, CPQ, modern billing platforms, SQL, and at least one BI tool. Advanced Excel / financial modeling is a must.
Experience with pricing research methods preferred (van Westendorp, conjoint, segment surveys, customer interviews).
