Do you have a passion to empower others and change lives? Do you enjoy building meaningful relationships? Do you desire to build a team that is person-centered and strives to help others realize their goals? JCHAI supports people with intellectual and development disabilities in all aspects of their life—to do and be exactly who they want to be. We are ready for a hands on and experienced leader with the passion to strengthen our overall operations and make a lasting difference in the lives of our members and families.
Role Purpose
The Chief Operating Officer (COO) serves as the senior executive responsible for the day-to-day operations, quality, and operational compliance of JCHAI’s daily living supports and in-home/community-based programs. Reporting to the Chief Executive Officer (CEO), the COO acts as the operational integrator—ensuring that services are person-centered, compliant, efficient, safe, and sustainably delivered.
Although the organization maintains a dedicated Compliance Specialist who serves as the subject-matter expert on regulatory requirements, the COO is accountable for translating regulatory, clinical, and organizational expectations into consistent operational practice across all clinical programs and service lines.
The COO is a member of the executive leadership team and provides strong, visible leadership to Directors, Supervisors, and frontline teams.
Primary Responsibilities
1. Operational Leadership & Program Oversight
· Oversee the daily operation of all residential, daily living, and in-home/community support programs, ensuring high-quality, person-centered services aligned with JCHAI’s mission.
· Provide direct leadership and accountability to the Director of Daily Living Supports and Directors of Member Navigation, ensuring clarity of expectations, performance standards, and results.
· Ensure consistent implementation of agency policies, procedures, and best practices across programs and locations.
· Monitor operational performance and address systemic issues impacting service quality, safety, staffing stability, or member experience.
2. Compliance Partnership & Risk Management
· Partner closely with the Compliance Specialist to ensure organizational adherence to Pennsylvania Office of Developmental Programs (ODP), Medicaid waiver, CMS, licensing, and other applicable regulatory requirements.
· Serve as the executive owner of compliance execution, ensuring that regulatory guidance is fully operationalized through staffing models, training, documentation, supervision, and daily practice.
· Oversee operational response to incidents, including trend analysis, root-cause identification, and implementation of preventive and corrective actions.
· Ensure timely, effective completion of corrective action plans (CAPs) and sustained resolution of identified compliance or risk concerns.
3. Quality Assurance & Continuous Improvement
· Establish and oversee a continuous quality improvement (CQI) approach, in collaboration with the Compliance Specialist and senior clinical staff.
· Use data from incident reports, audits, documentation reviews, member outcomes, and satisfaction feedback to identify trends and drive improvements.
· Ensure services reflect trauma-informed, ethical, and person-centered practices.
· Promote a culture of accountability, learning, and continuous improvement at all levels of the organization.
4. Workforce Leadership & Talent Development
· Provide strategic operational leadership for the DSP, Supervisor, and Educator workforce, with emphasis on retention, training consistency, and performance management.
· Collaborate with Human Resources and Directors to address workforce challenges, labor relations matters, and performance issues.
· Ensure staff training, supervision, and coaching support high-quality services and regulatory compliance.
· Foster a positive, inclusive culture that values staff contributions and supports professional development.
5. Financial Stewardship, Billing & Operational Systems
· Oversee operational aspects of billing and revenue integrity, ensuring accurate, timely, and compliant claims submission in partnership with finance/billing staff.
· Review billing systems and documentation practices to ensure alignment with service delivery and regulatory requirements.
· Identify and implement operational efficiencies, including evaluation of documentation, EVV, scheduling, and billing systems.
· Monitor operational cost drivers and staffing efficiencies; provide data and insights to the CEO and executive team.
Position Requirements:
· Master’s degree or higher from an accredited college or university.
· Minimum of 10 years of progressive leadership experience in human services, with significant experience in services for adults with intellectual and developmental disabilities.
· Demonstrated experience leading operations within organizations regulated by the Pennsylvania Office of Developmental Programs (ODP).
· Strong understanding of residential and community-based service delivery models.
· Experience with Medicaid billing, EVV, documentation systems, and audit readiness.
· Proven ability to lead teams, manage complexity, and drive operational change.
· Excellent written and verbal communication skills.
· Strong analytical, judgment, and decision-making capabilities.
· Possession of valid driver's license, own automobile, and automobile insurance.
Other Position Details
· Full-time position, salary based on experience
· Flexibility required to work evenings and weekends as needed
· On-call responsibilities required
Benefits:
JCHAI offers a supportive, flexible work environment. We are committed to ensuring the highest quality of services for our clientele. Full-time staff are eligible for a comprehensive benefits package (including major medical insurance, life insurance and long and short-term disability) following an evaluation period. 403b retirement plan is also available from time of hire. Salary: Will depend upon education and experience.
More Information:
We are an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, or any other basis protected by state, federal or local law. It is the intent of JCHAI to comply with all applicable federal, state and local legislation concerning equal opportunity in employment.
Job Type: Full-time
Pay: From $125,000.00 per year
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
