Most home care leadership positions focus on maintaining operations.
This one is about building something meaningful.
Home Instead is seeking an experienced Client Services Manager (who has the capacity to be groomed to the Director/General Manager level) to lead the growth of our client services function for our personal care home care agency serving Palm Beach County.
This is a hands-on leadership role for someone who enjoys exceeding client expectations, focusing on client retention, driving growth, leveraging technology, and being accountable for results. As the agency's client services operational leader, you'll be responsible for increasing client service hours, developing referral relationships, improving service hour growth, and ensuring exceptional care for seniors and their families.
Technology Leadership Required
This is a technology-forward organization. You will be required to display a solid understanding and curiosity of how technology solutions can be integrated across agency operations
The ideal candidate has advanced experience using:
- WellSky proficiency is required for client and caregiver management, and scheduling success
- AI and automation tools
- Knowledge of HR systems is a plus
- KPI dashboards and performance reporting
We're looking for someone who uses technology to solve problems, improve efficiency, and drive growth.
Key Responsibilities
- Grow client service hours and improve inquiry-to-client conversion rates
- Lead marketing, business development, and referral growth initiatives
- Create a culture of accountability
- Oversee client onboarding and retention
- Support our New Hire Orientation process including faciltation of certain content
- Ensure compliance with Florida AHCA regulations and maintain audit-ready records
- Implement systems and processes that improve operational performance
Qualifications
- 5+ years of leadership experience in home care, healthcare, senior care, or a related industry
- Strong sales, marketing, and client services experience
- Knowledge of Florida AHCA ASPEN personal care agency regulations required
- Strong organizational skills
- Proven ability to drive growth and hold teams accountable
Success Looks Like
✅ Growing client service hours
✅ Strong inquiry-to-client conversion rates
✅ Consistent caregiver retention
✅ High client and employee satisfaction
✅ Strong compliance and operational performance
What We Offer
- Competitive salary
- Performance-based bonus opportunities
- PTO and benefits package
- Significant leadership and growth opportunity
- The ability to make a meaningful impact on seniors, families, and caregivers
Apply today as we'd love to have a discussion about a business, team, or operation you've helped grow—and the results you achieved.
Our agency is EEO compliant and we run a drug free work environment.
Per Florida House Bill 531, Care Provider Background Screening Clearinghouse Education and Awareness can be found at https://info.flclearinghouse.com/
Equal Opportunity Employer and a Drug-Free Workplace
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Employee assistance program
- Paid time off
Application Question(s):
- Email
- Address
- Do you have advanced and solid experience with direct hands on HR operations experience managing the recruitment, onboarding and retention of caregivers?
- Are you able to describe with reasonable degree of accuracy, the ASPEN AHCA regulations which govern personal care agencies?
- Do you have significant experience using Wellsky?
- What is your experience using AI?
[Basic user, but getting better, Intermediate, Advanced user]
- Are you comfortable and experienced managing operations using KPIs, targets and goals?
- Position is located in Delray Beach. Can you commute to this office daily?
- How many years of Senior Care, in a personal care agency (not skilled nursing agency) do you have?
Experience:
- Recruiting: 3 years (Required)
Work Location: In person
