Job Type: Full-Time, Hourly, Non-Exempt
Shift/Hours: 35 hours per week (Must be available Monday – Saturday, 9:30 AM – 6:15 PM. Saturdays are required.)
Location: 10161 Dayton Pike, Soddy-Daisy, TN 37379
Reports To: Thrift Store Manager
Who We Are
Since 1924, the Northside Neighborhood House (NNH) has focused on empowering residents north of the Tennessee River to create thriving communities across northern Hamilton County. From ensuring individuals are housed with working utilities to supporting students in achieving academic success, the NNH focuses on creating relationships and connecting individuals to support that aids them in creating stability for themselves and their families.
Our Thrift Stores are a huge part of this mission! They bring in the money needed to fund our community programs and provide affordable clothing and household items to our neighbors.
Position Summary
The Thrift Store Assistant Manager plays a crucial role in maintaining smooth, daily retail and donation operations, covering managerial absences, and addressing varying store needs. This position directly supports our mission by assisting with the oversight of staff and volunteers, managing customer relations, processing donations, and ensuring our stores maintain a clean, positive, and welcoming environment for all neighbors and stakeholders.
What You Will Be Doing (Essential Responsibilities)
- Manage store operations, staff, and customer resolutions when the Store Manager is not present, acting as a positive role model for the team.
- Perform daily register cash counts and balance sheets with strict accuracy and precision, completing all necessary financial recordkeeping.
- Safely receive, sort, price, and process incoming donations according to NNH policies and quality guidelines.
- Assist the Store Manager with onboarding, training, coaching, and motivating staff and volunteers to perform their best.
- Provide and model excellent customer service, communicate effectively to meet customer needs, and assist donors with transporting items from their vehicles.
- Maintain a clean, organized retail floor and backroom; submit online work orders for facilities maintenance and signage needs in a timely manner.
- Oversee opening and closing procedures of the retail locations, ensuring security and policy compliance.
What You Bring to the Table (Qualifications)
- High school diploma or GED required.
- You have at least 2 years of experience in a retail environment or customer service.
- You have at least 1 year of experience in a supervisory, team lead, or keyholder role, with a proven ability to delegate and manage a team.
- You possess strong financial accuracy and feel confident handling daily register reconciliations.
- You have deep empathy for individuals from all socio-economic backgrounds and a desire to serve the underprivileged.
Bonus points if you have worked in a thrift store or non-profit environment, or have experience using Clover POS and Google Suite.
Physical Requirements & Working Conditions
- Requires near-constant movement, standing, and walking for up to 8 hours a day.
- Ability to frequently bend, stoop, reach, and safely lift/push/pull donation boxes and bags weighing up to 50 lbs.
- Indoor retail and processing sections; subject to temperature fluctuations in receiving areas (loading docks/backrooms).
- Reliable personal transportation is required to attend offsite meetings.
- Ability to safely handle suboptimal or dirty donation materials (e.g., sorting through dusty or unwashed items).
Benefits & Perks
- Medical, Dental, & Vision
- Paid Time Off (PTO) & Sick Leave
- Paid Holidays
- Retirement Plan with a 3% company match
- EAP
- Wellness Program
- TextCare (Virtual Concierge Medicine)
- Paid Parental Leave
- Paid Volunteer Time
- Long Term Disability
- Life Insurance
Ready to Join Us?
If you are passionate about making a difference and want to join a mission-driven organization, we want to hear from you!
Northside Neighborhood House is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pay: $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Application Question(s):
- This role is physically active and requires standing/walking for up to 9 hours a day, as well as frequently lifting and moving donation boxes/bags weighing up to 50 lbs. Are you able to perform these essential physical functions with or without reasonable accommodation?
- Shifts are scheduled between Monday and Saturday (9:15 AM – 6:15 PM), typically working 5 out of the 6 days. Are you fully available for this schedule, including required Saturday shifts?
Experience:
- Retail management: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
