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Senior Technical Product Engineer, TPF Production Support

Delta Airlines -
Atlanta, GA

Job Details

1 day ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
Life insurance
Pet insurance

Qualifications

Customer communication
Requirements design
Technical documentation
Providing information to customers
High school diploma or GED
Process mapping
Process modeling
Technical customer support solution
Technical writing experience
Application Maintenance
Analysis (software development lifecycle)
Business requirements
Customer service problem-solving
Project stakeholder communication
Stakeholder relationship building
Production troubleshooting
Business process modeling

Full Job Description

United States, Georgia, Atlanta

Information Technology

08-Jul-2026

Ref #: 33242

How you'll help us Keep Climbing (overview & key responsibilities)

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers

during their travels with us and aim to deliver an elevated experience.

Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate

the travel experience for our customers and empower our Delta people.

We’re committed to fostering innovation, and we’re excited to invite you to be part of our journey as we shape the future of technology at the world’s best airline!

Our Mainframe, DRN & TPF Shared Services Team is hiring! The mission team is To advance the business objectives of the airline by evolving the TPF platform to be more open, flexible, and accessible by exposing functionality and data with contemporary tools and technology, while maximizing the value of the TPF shared services organization, processes, and engagement model with the TPF teams in the various domain areas.

Do you want to join this team and leverage your technical product expertise? Keep climbing with us as we commit to enhance customer experiences and our financial technology systems.

Key Responsibilities:

Leading the technical scrum team and implementing front ends associated with the technical designs for product/project teams
Leading technical efforts in the scrum team, including continuous quality in our delivery
Ensuring the team develops implementations with quality measuring via clean pipelines, and 90%+ coverage
Transforming business requirements into application architectures
Determining feasibility & scalability of solutions, interacting with business and product owners in order to define technical solutions for customer problems
Production issue triage, management, and prevention as needed
Technical definition and implementation for analytics, error logging/tracking, and other key functional customer interactions on delta.com
UI Design reviews for feasibility, tech design, and impact analysis
Develop sustainable, accessibility compliant solutions
Long term technical debt resolutions, debt prevention & code reviews
Analysis and implementation of Performance/Stability/Reliability/Architecture initiatives
Research & Development of POCs & innovative new ideas for customer interactions with Delta
Assisting in defining alternate solutions for the business problems and providing estimates for potential new workstreams
Creating a learning culture by establishing, sharing, and enforcing best practices and lessons learned

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading proﬁt sharing program, and performance incentives
401(k) with generous company contributions up to 9%
New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
10 paid holidays per calendar year
Birthing parents are eligible for 12-weeks of paid maternity/parental leave
Non-birthing parents are eligible for 2-weeks of paid parental leave
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life insurance beneﬁts
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

Bachelor's Degree with 6-8 years of IT and/or business experience, or any equivalent combination of experience, education, and/or training
Prior experience working with Airline and/or GDS is a plus with an understanding of architectural flows and how technologies operate/integrate.
Hands on experience as a Business Analyst and writing Business Requirements.
Demonstrated skills in process mapping, analytical, technical, and proven problem-solving skills
Ability to create detailed, well-written documentation for a variety of audiences
Candidate must have the ability to deliver quality work on time and translate planning into action as well as anticipate and address barriers
Strong communication, relationship management and influencing skills needed to work in partnership with internal teams
Research, analyze, and resolve ad-hoc customer problems and questions in a positive, timely and professional manner
1st tier production triage/maintenance for Severity 3-5 defects.
Effectively communicate status on activities and issues to customers and manager on a regular basis both verbally and in writing
Maintain documentation of test results, processes, known issues, etc. to facilitate knowledge sharing across the team
High level of motivation, drive and confidence to step outside comfort zones when placed in new environment.
Ability to multi-task, and be detail oriented
Ability to quickly adapt to new tools and evolving technologies.
Embrace diverse people, thinking and working styles
Consistently makes safety, security of self and others, the priority
Must be performing satisfactorily in present position
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

Excellent written, oral and communication skills
DevOps experience including the use of Enterprise Agile planning solutions, Agility, AI or similar
Experience working with diverse teams located in various countries
Experience working in legacy airline systems, like TPF an added plus
Must be able to prioritize work on multiple project teams, with the overall goal of satisfying all deployment needs and effectively supporting diverse clients.
Knowledge of the Agile development methodologies and corresponding tools (ex. VersionOne)
Project Management experience and previous airline business experience is preferred

How you'll help us Keep Climbing (overview & key responsibilities)

Benefits and Perks to Help You Keep Climbing

What you need to succeed (minimum qualifications)

What will give you a competitive edge (preferred qualifications)

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