JOB The Senior Enterprise Application Administrator is responsible for installing, updating, maintaining, and documenting enterprise software applications that support Salt Lake Community College (SLCC) operations and strategic initiatives. This role works with a variety of enterprise systems—including ERP, CRM, and BPM platforms—to ensure optimal performance, security, and reliability. The position also develops and maintains integrations using cloud safe standards and modern architectural practices.
A key responsibility of this role is to retire legacy systems and customizations while transitioning business processes to native ERP and enterprise software capabilities. SLCC is an in person, public facing institution, and the collaborative nature of this position requires a significant on campus presence of 80%. EXAMPLE OF DUTIES
Essential Duties & Responsibilities
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Manage and troubleshoot application issues and address Help Desk tickets to work toward continuous improvement, minimal downtime, work disruption and process efficiency.
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Evaluate applications by performing regular system health checks, apply updates or patches as scheduled, review upcoming releases and product road maps, and oversee security certificate renewals. Maintain technical documentation and manage source code according to departmental standards.
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Install and configure enterprise applications and supporting technologies. Develop processes for integration and reporting using the current procedural or object-oriented language used as a standard in SLCC enterprise applications. Ensure that enterprise applications comply with security policies and regulatory requirements, and that all associated processes are cloud ready.
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Collaborate with varied, cross-functional teams and internal teams to implement and support business solutions and advise Business Systems Analysts on automation and integration impacts. This work requires significant in person collaboration and on campus presence.
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Professional development.
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Mentoring other Enterprise Application Administrators.
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Other duties as assigned.
Knowledge, Skills & Abilities
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Knowledge of database development using object oriented or procedural programming languages.
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Experience implementing, configuring, integrating, and maintaining enterprise applications.
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Knowledge of security features in enterprise software such as single sign on, multi-factor authentication, firewall rules, and security certificate management.
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Experience implementing enterprise systems on Linux and Windows operating systems configured as servers.
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Knowledge of systems integration methods including API and flat file integrations.
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Knowledge of and experience with cloud applications and architecture.
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Ability to effectively collaborate with various, cross-functional teams to implement and support business solutions.
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Ability to solve implementation and system issues independently.
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Ability to create application documentation.
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Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
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Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.
SUPPLEMENTAL INFORMATION
- Master’s degree from an accredited college or technical school.
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Knowledge and experience administrating enterprise class software in a higher education environment including a preference Ellucian solutions such as Banner and Ethos.
