Expanding Access to Quality Care
At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.
As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.
Let’s go further together and transform care. Join the #PTSLife today!
To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.
*This is a remote role. Must be located in STATE*
Why Join PT Solutions?
At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Access Representative, you’ll play a vital role in delivering an exceptional patient experience by coordinating referrals and scheduling across a group of clinics within a regional support model. In this fast-paced, high-impact role, you’ll ensure seamless appointment booking, accurate referral processing, and consistent execution of best-practice workflows.
At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace four years in a row, including 2025!
What You Will Get
In addition to the standard benefit offering, you can expect to receive:
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Competitive compensation with ability to earn performance-based incentives
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Professional development through strategic internal platforms
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Opportunity for career progression with a nationwide physical therapy practice
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Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
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Reimbursement for endurance race entry fees
Your Responsibilities as a Patient Access Representative
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Schedule patient appointments across clinics based on provider availability, patient needs, and location.
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Manage referrals end-to-end, ensuring accurate patient, insurance, and documentation details.
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Communicate proactively with patients and teams about scheduling updates, cancellations, and missing information.
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Deliver a high-quality, patient-first experience while assisting with questions and providing support.
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Accurately document scheduling activity and coordinate with internal teams to resolve issues.
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Ensure compliance with HIPAA, insurance workflows, and documentation standards.
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Collaborate with clinic and regional teams while contributing ideas to improve processes and patient access.
Required Skills & Abilities
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Strong communication, collaboration, and customer service skills.
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Ability to multitask and prioritize effectively in a fast-paced environment.
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High level of accuracy and attention to detail.
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Strong problem solving and adaptability skills.
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Proficiency in Microsoft Office and comfort using EMR and scheduling platforms.
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Professional, empathetic, and patient-centered approach.
Qualifications
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At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).
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1–2 years of experience in healthcare scheduling, patient access, or customer service preferred.
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Experience using EMR systems and scheduling platforms strongly preferred.
Schedule
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Full Time: Mon-Fri (schedule varies 7am-7pm ET)
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Supporting Tampa, FL market
Compensation
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Pay Range: $20/hr + monthly incentive (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)
