About us
We’re a Managed Service Provider (MSP) with 25+ years in market and a global team of 80+ professionals. We deliver secure, reliable, and scalable solutions across cloud, network, and security, and operate to ISO 27001 standards. If you thrive on solving complex problems and mentoring others, you’ll feel right at home here.
The role
As a System Engineer you’ll design, implement, and maintain complex IT systems for multiple clients. You’ll lead escalations from junior team members, contribute to solution design and pre-sales discussions, and ensure outcomes are clearly documented and communicated to non-technical stakeholders.
What you’ll do
- Troubleshoot & resolve complex issues across cloud, network, server, and security stacks; handle ticket escalations from junior engineers.
- Incident response: triage critical outages, restore services quickly, and assist with RCA documentation.
- Project & pre-sales support: translate business needs into technical solutions; contribute to scoping and client workshops.
- Technical leadership: mentor junior staff; lead technical tasks on key projects.
- Clear communication: explain technical topics to non-technical audiences; set/reset expectations; keep ticket notes detailed and current.
- Documentation & knowledge sharing: create/update wikis, standards, and runbooks.
- Collaboration: work cross-functionally with L2/L3 teams to drive timely resolution.
- Customer service: deliver a professional, proactive experience and strong CSAT outcomes.
- Continuous improvement: share ideas, adopt best practices, and participate in training.
- Safe work practices: follow company policies and procedures in a remote environment.
What you’ll bring
Experience & education
- 3–5 years in a similar System Engineer role; MSP experience across multiple clients is ideal.
- Diploma/degree in IT or equivalent industry certifications.
Soft skills
- Positive, “can-do” attitude and strong work ethic.
- Reliable and self-directed; meets deadlines with minimal oversight.
- Leadership mindset; enjoys mentoring and contributing to culture.
- Research savvy, including effective use of AI tools and references.
- Excellent written/verbal communication tailored to different audiences.
- Strong time management in fast-paced environments; balances priorities.
- Logical, structured problem-solving approach.
Technical skills
- Microsoft: Windows desktop/server (strong), SQL administration (intermediate), IIS administration (intermediate); licensing & compliance knowledge.
- Networking (advanced): routing/switching, firewalls, BGP, NAT/PAT, DNS, site-to-site IPSec VPNs, ACLs/NSGs, VNET gateways, ExpressRoute.
- Azure (advanced): Storage Accounts, VMs, AKS, SQL, Front Door, App Gateway, VNETs; policies; continuity features (ASR, Backup, Soft Delete, versioning, availability zones, PPGs & availability sets).
- Security: principles & best practices; familiarity with tools like Microsoft Defender, Sentinel, Tenable, Cisco Umbrella.
- Automation: strong PowerShell; APIs; ARM; Azure DevOps; Bicep; JSON understanding.
- Linux: solid admin skills; package installs, configuration changes, and deep troubleshooting.
Nice-to-have certifications
- Microsoft: MS-102, AZ-305, AZ-400/300, PL-600, SC-100.
- Fortinet: NSE4 Certified Solution Specialist – Network Security.
- Cisco: CCNA, CCT R&S, Meraki Solutions Specialist.
- Citrix: CCP – Virtualization; CCP – App Delivery & Security.
- ITIL 4 Foundation.
How success is measured
Strong outcomes in customer satisfaction, ticket SLA adherence, high-quality documentation, clear communication, collaboration, and accurate time tracking.
Location & schedule
- Remote — work from anywhere (U.S.-based candidates preferred).
- Full-time; standard business hours with flexibility for client needs.
Why join
- Work on diverse, real-world problems across cloud, network, security, and automation.
- Mentor and be mentored in a supportive, growth-oriented engineering culture.
- Access ongoing training and certification pathways.
Equal Opportunity
We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Background check
Employment may be subject to background/verification checks consistent with ISO-aligned policies and client requirements.
How to apply
Submit your resume (and a brief note on a complex issue you’ve solved recently) via Indeed.
Pay: $100,000.00 - $140,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Work Location: Remote
