Dental Treatment Coordinator / Patient ConciergeDiscover the brilliance of LALUME Dental Studio.
LALUME Dental Studio is a boutique cosmetic and general dental practice in Newport Beach dedicated to redefining the dental experience. Our concierge approach means we prioritize relationships over volume, personalized care over rushing, and excellence in every detail.
We're seeking an experienced Dental Treatment Coordinator / Patient Concierge to become the face of our practice. This is much more than a front office position—it's an opportunity to create an elevated patient experience while helping our practice grow.
What We Offer
- A positive, supportive, and collaborative team culture
- A beautiful boutique office with state-of-the-art technology
- Competitive compensation based on experience
- Paid time off
- Family dental care
- Performance bonuses and referral incentives
- Opportunities for professional growth and advancement
About You
You are warm, polished, and genuinely enjoy connecting with people. You thrive on organization, take ownership of your work, and have exceptional follow-through. You naturally anticipate needs, communicate with confidence, and enjoy helping patients feel comfortable moving forward with treatment.
You enjoy taking ownership, anticipating needs before they arise, and helping busy professionals stay organized and focused. You don't wait to be told what to do—you see what needs to be done and make it happen.
If you're proactive, detail-oriented, and passionate about creating an exceptional patient experience, we'd love to meet you.
ResponsibilitiesConcierge Patient Experience
- Deliver a warm, concierge-level dental experience from the first phone call through treatment completion
- Build genuine, long-lasting relationships with patients
- Guide patients through their treatment journey with professionalism and empathy
- Coordinate care with specialists and dental laboratories when needed
Treatment Coordination
- Present treatment recommendations with confidence and clarity
- Educate patients on their treatment options and answer questions
- Discuss financial arrangements and available payment options
- Follow up on unscheduled treatment and help patients move forward with recommended care
Insurance & Financial Coordination
- Verify dental insurance benefits and obtain pre-authorizations when needed
- Submit, track, and follow up on insurance claims
- Process patient and insurance payments accurately
- Help patients understand their benefits and maximize their insurance coverage
Schedule & Practice Management
- Maintain an efficient, productive doctor and hygiene schedule
- Minimize openings through proactive scheduling and patient communication
- Manage appointment confirmations, waitlists, and scheduling changes
- Help monitor production goals and scheduling efficiency
- Work closely with the doctor to prioritize high-value treatment, maximize scheduling efficiency, and support the overall growth of the practice
Administrative Excellence
- Manage the doctor's professional calendar, including meetings, speaking engagements, social media filming, content deadlines, and other administrative priorities while ensuring seamless coordination with the clinical schedule
- Manage patient communication through phone, text, and email with warmth, professionalism, and prompt follow-through
- Coordinate communication between the doctor, patients, specialists, laboratories, and vendors
- Continuously improve office systems, organization, and workflows to support a highly efficient practice
- Ensure administrative tasks are completed accurately and on time with exceptional attention to detail
QualificationsRequired
- 3+ years of experience as a dental treatment coordinator or front office lead
- Strong knowledge of dental insurance verification, billing, claims processing, and treatment coordination
- Experience presenting treatment plans and discussing financial arrangements
- Outstanding communication and customer service skills
- Exceptional organizational skills, attention to detail, and follow-through
- Ability to prioritize multiple responsibilities in a fast-paced environment
- Proficiency with dental practice management software
Preferred
- Experience with Oryx practice management software
- Registered Dental Assistant (RDA) license is a plus, but not required
- Experience in cosmetic or fee-for-service dentistry
What Success Looks Like at LALUME
- Patients trust you, ask for you by name, and feel genuinely cared for.
- The schedule stays organized, productive, and efficient.
- Treatment plans are presented with confidence, helping patients move forward with the care they need.
- Insurance, billing, and administrative tasks are handled accurately and proactively.
- You anticipate needs, solve problems before they arise, and help the practice run smoothly every day.
- You take pride in contributing to a luxury patient experience and helping our practice continue to grow.
If you're looking for more than just another front office position and want to become an integral part of a boutique practice that truly values its team and patients, we'd love to hear from you.
Job Type: Full-time
Work Location: Newport Beach, CA (In Person)
Pay: $32.00 - $37.00 per hour
Benefits:
- Employee discount
- Free parking
- Paid time off
Work Location: In person
