We are looking for a knowledgeable Help Desk Support candidate to join our team. The right person will provide technical support to our office and field personnel.
Responsibilities
· Possess strong communication and written skills
· Assist with laptop / desktop support to address technical issues with hardware and software.
· Communicate with the team to understand technical issues and provide solutions.
· Assist with installing new software, updates and product line material for office and field personnel
· Assist with technical maintenance of project databases and application backups
· Troubleshoot computer systems as well as monitor equipment
· Collaborate with customer network personnel to ensure customer satisfaction experience.
· Provide monthly technical reports outlining technical issues and their resolution
· Report to IT and Engineering Managers
Qualifications
· Prior experience in a Help Desk or Technical Support role
· Technical proficiency with computer hardware and software
· Experience with technical troubleshooting techniques
· Ability to attend company provided training classes and seminars to gain system specific knowledge
· Ability to work independently as well as part of a team
· Possess strong problem-solving and analytical skills
Requirements
· High School Diploma or GED required
· 2-year Technical Degree and 2-years’ experience
· Valid Oklahoma Drivers’ License with clean Motor Vehicle Record
· Ability to travel to multiple job sites (as needed)
· Ability to climb ladders and comfortably function at heights
· Lift up to 50 lbs.
· Employment is contingent upon successfully passing a pre-employment background check and drug screen
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have a Technical Degree?
- What Salary are you expecting?
Education:
- High school or equivalent (Required)
Work Location: In person
