Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treating our patients as family .
Caregivers in the Patient Registration Area are the first point of contact for many of Akron General’s patients. As a Patient Access Representative, you will ensure patients and families have an exceptional experience with each interaction. In this role, you will be in a call center environment, answering incoming calls and placing outgoing calls between patients, offi ces and other departments. This position is a great steppingstone to others in Customer Service or departments within the Cleveland Clinic system.
A caregiver in this position works Monday-Friday from 9:30AM – 6:00PM .
A caregiver who excels in this role will:
Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments.
Schedule services and provide the physician’s office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other.
