We are seeking a highly motivated and results-driven Auto Shop Manager to oversee the daily operations of our automotive repair shop. The ideal candidate is a strong leader who can balance sales, customer satisfaction, staff productivity, and facility management. You’ll be responsible for ensuring the shop runs efficiently, stays productive, and maintains a clean, professional appearance—inside and out.
This role requires someone who is not afraid to hold employees accountable, lead by example, and take ownership of all aspects of the shop’s performance, from team training and adherence to procedures to customer service and facility upkeep.
Key Responsibilities
Shop Operations & Productivity:
- Monitor and manage overall shop productivity and ensure work is completed efficiently and to high-quality standards.
- Oversee workflow by assigning tasks to technicians and ensuring timelines are met.
- Maintain a clean, organized, and safe work environment, including the shop floor, bathrooms, parking lot, lawn, and waiting areas.
- Ensure all shop equipment is maintained and in working order.
Leadership & Team Management:
- Supervise, coach, and motivate a team of technicians as well as another service advisor to perform at their best.
- Hold staff accountable for their responsibilities and address any performance or behavioral issues promptly and professionally.
- Monitor staff training requirements and certifications, ensuring all team members are properly trained and compliant with shop procedures.
- Promote a positive work culture that emphasizes teamwork, accountability, and customer satisfaction.
Sales & Customer Service:
- Drive sales by providing exceptional customer service and recommending necessary repairs and maintenance.
- Build strong relationships with customers, ensuring their satisfaction and loyalty.
- Monitor key performance metrics, such as sales goals, customer retention, and repair turnaround times.
- Assist in preparing and delivering accurate estimates and invoices.
Shop Procedures & Compliance:
- Ensure staff adhere to all shop policies, safety regulations, and standard operating procedures.
- Regularly review and update shop procedures to ensure efficiency and compliance.
- Handle scheduling, time management, and timecard input for shop staff.
Facility Maintenance:
- Proactively manage the shop’s appearance, including organizing the shop floor, maintaining clean bathrooms, and ensuring the parking lot and lawn are well-kept.
- Coordinate with vendors or contractors for repairs, supplies, and external maintenance when needed.
Qualifications
Required Skills & Experience:
- Proven experience in automotive repair shop management or a related role.
- Strong sales skills with the ability to recommend and sell services while maintaining trust and transparency with customers.
- Exceptional leadership and communication skills with the ability to hold staff accountable and provide constructive feedback.
- Solid understanding of automotive repair processes and shop operations.
- Highly organized and detail-oriented, with the ability to manage multiple priorities simultaneously.
- Strong problem-solving skills and the ability to make quick, effective decisions under pressure.
- Proficient in using shop management software and related tools.
Benefits:
· HEALTH INSURANCE
· HEALTHY 401K AND RETIREMENT PACKAGE
· PAID VACATION AND SICK DAYS
· DISCOUNTS ON PARTS AND TIRES
· SHOP USE IN YOUR FREE TIME
· PAID TRAINING
· PAID HOLIDAYS
· FIVE DAY WORK WEEK (NO WEEKENDS)
· ONLY ONE POSITION AVAILABLE
· YOUR SEARCH CAN END HERE!
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Vision insurance
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Appleton, WI 54914 (Required)
Ability to Relocate:
- Appleton, WI 54914: Relocate before starting work (Required)
Work Location: In person
