Good at reading the room, finding answers, and making people feel like they’re not just another ticket number? Bring that energy to our Wilmington team.
We’re hiring a Customer Service Representative who can turn questions into solutions and stressful moments into smoother ones. This isn’t about following a script word for word. It’s about being present, communicating clearly, and knowing when to take ownership.
What you’ll do
You’ll connect with customers by phone, email, and chat, helping with everything from simple questions to more complex concerns. You’ll investigate issues, explain options in plain language, and make sure customers know what happens next.
A typical day might include:
- Answering incoming customer questions and requests
- Helping resolve account, order, billing, or service concerns
- Following up so customers are never left wondering
- Using internal tools to find accurate answers quickly
- Partnering with your team when an issue needs another set of eyes
- Flagging patterns and feedback that can improve the customer experience
What makes you a great fit
You don’t need to have every answer immediately, you do need to care enough to find it. We’re looking for someone who is friendly, dependable, detail-oriented, and comfortable speaking with all kinds of people.
You’ll do well here if you:
- Can communicate clearly without sounding overly formal or robotic
- Handle pressure with patience and a level head
- Learn new systems quickly
- Like solving problems instead of passing them along
- Are comfortable working as part of an in-person Wilmington team
- Have customer service, retail, hospitality, office, or call center experience, though it’s not required
What you can expect
- Competitive compensation
- Paid training from day one
- Health, dental, and vision coverage
- Paid time off
- A supportive team environment where questions are welcome
- Room to grow into senior support, team lead, operations, or customer-experience roles
If you want a role where your communication skills actually make a difference, apply to join our Wilmington team.
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
- Paid time off
Work Location: In person
