Description:
- 2025 & 2024 - Best of the East Bay - Best Home Health Services, Diablo Magazine
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2025 - Best of Oakland - Best Home Care Services for Seniors, Oakland Magazine
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2025 - Top Home Care Agency, CommunityVotes Santa Rosa
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2025 - Best of the Bay Area - Best Senior Living Provider, SFGATE
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2023 Inc. Magazine - Listed as one of the 5000 Fastest-Growing Private Companies
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2020 Certified “Great Place to Work”, 2020 Employer of Choice recipient
Come join the Hillendale Home Care team! We are a trusted in-home care partner working with senior care clients and caregivers throughout the San Francisco Bay Area and we’re looking for a Staffing Manager to join our growing Santa Rosa team!
What You’ll Be Doing:
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Manage Caregiver schedules by making daily adjustments in response to changes in client care needs and employee availability.
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Ensure caregivers possess the necessary training and skills as specified in the care plan and have received approval from the appropriate payer source(s).
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Record and report client case information, including scheduling and staffing modifications, cancellations, call-outs, hourly rate variations, overtime and/or mileage, as well as any client complaints or concerns
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Partner with the Client Care Management team to ensure constant and up-to-date communication when caregiving scheduling and services change
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Track client hours of service usage in the CRM system and monitor and communicate any instances of over-usage.
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Verify all client authorizations for services are up to date and that the type of services provided align with the requirements of the payer.
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Proactively send informational correspondence to caregivers as needed.
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Participate in a rotational on-call schedule to support our on-call vendor to help resolve escalated staffing issues during non-business hours.
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Work cross-departmentally
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Local travel up to 25% of the work week for field visits and community events.
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May assist with new hire orientations, in-person caregiver interviews, and document compliance as needed
What Hillendale Provides:
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$72,000-$80,000 salary with incentive comp
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Full-time opportunity with a growing company and innovative team
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Healthcare benefits
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401(k) plan
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Paid time off
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Company holidays
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Fun, collaborative work environment
Requirements:
Experience, Skills, and Education:
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Associates Degree in general business or related field; Bachelor's Degree a plus
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2+ years of experience working in the home care or health care industry
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Minimum of 1 year experience scheduling customer's services; preferably direct experience scheduling Caregiver shifts
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Excellent communication skills and ability to engage with our caregivers and clients
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Strong attention to detail and excellent time management skills
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Strong proficiency with Google Suite apps (Google Docs, Sheets, Slides, Gmail)
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Valid CA Drivers License
