Job Description:
A growing specialty healthcare practice with multiple locations in the Orlando area is seeking an experienced Healthcare Operations Manager to oversee day-to-day administrative operations and help lead a high-performing clinical team.
This is an excellent opportunity for an organized, motivated healthcare professional who understands medical practice operations and enjoys working in a fast-paced environment.
The ideal candidate will have experience managing a medical office, supervising staff, improving workflows, coordinating patient services, and ensuring that the practice operates efficiently and professionally.
Key Responsibilities:
- Oversee daily operations of a busy medical practice and growing revenue
- Manage, train, schedule, and support administrative and clinical staff
- Develop and maintain efficient office procedures and workflows
- Monitor patient scheduling, check-in/check-out, and overall patient experience
- Help ensure excellent customer service and patient retention
- Oversee patient acquisition and appointment scheduling department
- Work closely with providers to ensure smooth clinical operations
- Monitor staff performance and address operational issues
- Assist with recruiting, onboarding, and training new employees
- Coordinate staff schedules and coverage
- Monitor practice productivity and operational performance
- Help identify opportunities to improve revenue, efficiency, and patient volume
- Work with billing and administrative teams to resolve outstanding issues
- Maintain compliance with applicable healthcare regulations and practice policies
- Assist with inventory, supplies, vendors, and office purchasing
- Track key performance indicators and provide management with operational updates
- Handle day-to-day employee and patient issues professionally
- Help implement new programs, services, and technology
- Maintain a professional, positive, and accountable workplace culture
Qualifications:
- 3+ years of experience in medical practice management, healthcare administration, or clinic operations
- Previous experience supervising healthcare staff
- Strong understanding of medical office workflows
- Excellent organizational and communication skills
- Strong computer and technology skills
- Experience with EMR and/or practice management systems
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and decision-making abilities
- Professional appearance and excellent interpersonal skills
- Ability to hold employees accountable while maintaining a positive team environment
Preferred Experience:
Experience in any of the following is a plus:
- Specialty medical practices
- Physician-owned practices
- Multi-provider practices
- Medical billing and revenue-cycle operations
- Patient scheduling and retention
- Healthcare marketing
- EMR/practice management systems and CRM Lead Management tools
- Staff recruiting and performance management
What We Are Looking For:
We are looking for someone who is more than an administrator. The right person will be a hands-on leader who can identify problems, create solutions, hold staff accountable, and help build a highly efficient medical practice.
The ideal candidate is:
- Highly organized
- Reliable and dependable
- A strong communicator
- Comfortable managing people
- Detail-oriented
- Proactive rather than reactive
- Comfortable working independently
- Business-minded and performance-oriented
- Patient-focused
- Comfortable in a growing practice environment
Compensation & Benefits:
- Competitive salary based on experience
- Performance-based incentives may be available
- Paid time off
- Professional and growth-oriented work environment
- Opportunity for advancement
Qualified candidates should submit a resume highlighting their healthcare management and supervisory experience.
Pay: $60,172.00 - $80,561.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
