- Very competitive compensation package
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Annual fully paid training for continuing education
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Collaborative team environment
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Entrepreneurial work environment
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Career Growth with an active mentorship program to help guide your advancement as an IT Professional
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Health, dental, vision, sick and vacation leave, cell phone reimbursement, gym membership, and more
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401k with a generous employer match
You are an experienced Helpdesk Support Professional with 4-6 years of helpdesk technician experience. You enjoy interacting with clients to solve their IT problems and issues AND working with a team of energetic people who enjoy "gaming" in their spare time.
This client remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is required. Our clients will depend on your “cool and calm” demeanor, mixed with a wide range of knowledge in all aspects of technology, and is a critical requirement.
- Support Clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments.
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Remote and onsite troubleshooting workstations, networks, and servers
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Manage and support disaster recovery and business continuity solutions
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Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security
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Remote access solution implementation and support: VPN, Terminal Services, and Citrix
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Maintain and documentation for hardware, applications, and SOPs
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Communication with Clients to keep them informed of incident progress or notification of impending changes or agreed outages
- Strong team orientation with the ability to communicate effectively in a collaborative environment
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Excellent interpersonal and customer service skills, including professional phone etiquette and active listening
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Technical awareness with the ability to assess issues, align appropriate resources, and advise clients on effective business solutions
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Solid troubleshooting and diagnostic skills across a range of technical issues
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Industry certifications such as Microsoft MCP or CompTIA A+ preferred
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Associate’s or Bachelor’s degree in Information Technology or a related field preferred
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Working knowledge of Microsoft desktop and server platforms, including Microsoft 365 (Office 365)
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Experience with Active Directory, DNS, and Microsoft 365 administration
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Familiarity with Mac OS environments
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Experience supporting industry-specific applications (e.g., AutoCAD, Revit, or other AEC tools)
M3 Technology Consultants, headquartered in Fairfax, VA, was founded in 2003 and has grown into a dynamic and rapidly expanding IT services provider. We have built a strong reputation for delivering exceptional, reliable IT solutions to businesses across the Washington, DC, and Denver, Colorado regions.
Our team of highly skilled professionals supports organizations of all sizes and across a wide range of industries. We provide comprehensive IT services, including support for line-of-business applications, disaster recovery planning, physical server and network management, and ongoing infrastructure maintenance.
We foster an entrepreneurial work environment with a strong emphasis on customer service and accountability. By empowering our employees, we’ve created a culture of dedicated, innovative, and collaborative individuals who are not only driven to succeed but also enjoy working together.
Sound good? Then send us your resume NOW! We want to talk to YOU!
