Serafina Ristorante is seeking an experienced General Manager to lead our front and back of house teams while delivering an exceptional dining experience for every guest. This is a hands-on leadership role for someone who thrives in hospitality, builds strong teams, and understands the balance between outstanding service, operational excellence, and financial performance.
The General Manager is responsible for overseeing all daily restaurant operations, developing managers and staff, maintaining high standards of food and beverage service, and working closely with ownership and the culinary team to continue building one of Apex's premier dining destinations.
Responsibilities
- Lead all daily restaurant operations with a strong focus on hospitality and guest satisfaction.
- Build, coach, and develop a high-performing management and service team.
- Maintain exceptional standards for food quality, beverage service, cleanliness, and overall guest experience.
- Hire, train, schedule, and mentor front-of-house staff while fostering a positive, accountable culture.
- Partner with the Executive Chef to ensure seamless communication between the kitchen and dining room.
- Resolve guest concerns professionally while creating memorable experiences that encourage repeat business.
- Monitor labor, food, beverage, and operating costs to achieve financial goals.
- Review financial reports, budgets, and P&L statements to identify opportunities for improved profitability.
- Oversee inventory, ordering, vendor relationships, and cost controls.
- Ensure compliance with all health, safety, sanitation, and alcohol service regulations.
- Manage POS operations, cash handling, and daily financial reporting.
- Support marketing initiatives, private events, wine dinners, and community partnerships.
- Lead by example, maintaining a visible presence on the floor during service.
Qualifications
- 5+ years of restaurant management experience, including experience as a General Manager or Assistant General Manager.
- Strong leadership skills with a proven ability to recruit, develop, and retain talented teams.
- Experience in upscale casual or fine dining preferred.
- Passion for hospitality and creating exceptional guest experiences.
- Strong financial acumen, including budgeting, labor management, inventory control, and P&L analysis.
- Experience with restaurant POS systems
- Knowledge of wine, craft cocktails, and elevated dining service is a plus.
- Excellent communication, organization, and problem-solving skills.
- Ability to work evenings, weekends, and holidays as business demands.
- ServSafe Manager certification (or ability to obtain).
We're looking for someone who is:
- A natural leader who inspires and develops others.
- Calm under pressure and thrives in a fast-paced environment.
- Passionate about hospitality and genuine guest connections.
- Highly organized with strong attention to detail.
- Accountable, dependable, and committed to continuous improvement.
- Excited to become part of the Apex community and help grow an already successful restaurant.
Why Join Serafina?
Serafina Ristorante is part of Tramonto Food Group, a locally owned hospitality company committed to exceptional food, genuine hospitality, and investing in our people. We believe great restaurants are built by great teams, and we're looking for a leader who shares that philosophy.
If you're passionate about hospitality and ready to lead one of the Triangle's premier Italian restaurants, we'd love to meet you.
Pay: $65,000.00 - $80,000.00 per year
Work Location: In person
