Join Brown Insurance Services
Personal Lines Customer Service Representative
Are you passionate about delivering exceptional service and support to clients? Do you thrive in a collaborative team environment? If so, this is the role for you. If you are ready to make a meaningful impact in a respected insurance agency, apply now and become a valued member of our team!
Responsibilities:
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Serve as the primary point of contact for personal lines insurance, responding to clients concerns with professionalism and empathy.
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Process policy changes, and additions to meet clients' evolving coverage needs.
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Assist clients with insurance policy renewals and rewrites.
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Obtain quotes and coverage options for new policies and policy amendments based on client's needs.
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Review policy with clients.
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Handle policy cancellations and reinstatements while following company guidelines and regulations.
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Provide support and guidance to clients throughout the claims process, liaising with the claims department as needed.
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Maintain accurate data entry in our management system.
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Educate clients on various personal insurance products, coverage options, and risk management strategies.
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Stay informed about industry trends, regulations, and advancements in personal insurance to enhance knowledge and service delivery.
Requirements:
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High school diploma or equivalent
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Proven experience as a Customer Service Representative in a personal lines insurance agency or related industry.
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Thorough understanding of personal insurance products, including but not limited to auto, home, renters, umbrella, and personal liability insurance.
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Familiarity with insurance policy terms, coverage types, and industry regulations.
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Communicate effectively with clients, team members, and insurance carriers.
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Strong problem-solving skills and the ability to address client concerns with empathy and professionalism.
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Detail-oriented with exceptional organizational and time-management abilities.
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Proficient computer skills, including experience with agency management systems and Microsoft Office Suite, Applied Epic, and Quote Rush.
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Ability to multitask and manage multiple priorities.
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Active 4-40, 20-44, 2-20 License
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Prior experience (preferred).
Benefits:-
Base $50k - $55k base + high competitive uncapped commissions
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Competitive commission structure
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PTO included
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Health Insurance – Employer pays majority for the primary insured
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Dental/Vision/Aflac Available – Employee cost
- 401k After 12 Months - Employer 4% match
Brown Insurance Services is celebrating over 50 years as a family-owned agency in FL. We are a full-service independent agency representing top insurance carriers. These strategies allow us to operate in the client’s best interests, rather than being confined to limited options through a big-box agency. Check out our website to see more about the agency, and feel free to read our agency reviews from our amazing community of clients. Brown Insurance Services
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