Position Overview:The Automotive Service Manager is one of the most essential leadership roles within a dealership, and as the Automotive Service Manager for Buckhannon Toyota, you will be joining one of the premier Toyota dealerships in Central Atlantic Region! The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records.
Buckhannon Toyota is in search of an automotive leader who is customer-driven and forward thinking.
Day to Day Responsibilities:
- Report to management any circumstances that compromise the integrity of the dealership
- Work with the parts department as appropriate to ensure proper stocking of high use parts
- Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
- Ensure that all required technical publications, periodicals, bulletins, ect… are obtained, kept up-to-date and properly maintained
- Quality check completed jobs
- Ensure that all the necessary shop equipment is in proper working condition
- Communicate with customers before issues arise and get involved in escalated customer issues
- Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis
- Establish and maintain a good working relationship with customers to encourage repeat referral business
- Monitor staffing levels, compensation levels and department turnover
- Maintain reporting systems required by general manager, company and manufacturer
- Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates
- Hire, train, motivate, counsel and monitor the performance of all service department staff
- Maintain customer satisfaction index rating above that of manufacturer or dealership average
What are the requirements for this job?
- High School diploma or equivalent
- Two plus years of supervisory experience
- Excellent verbal and written communication and interpersonal skills
- Proficient knowledge of dealership computer systems
- Must have a valid driver’s license
- Demonstrated customer service skills
- Previous industry knowledge of overall operations, management and wholesale relations (preferred)
Job Type: Full-time
Pay: $75,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Experience:
- Auto service management: 3 years (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
