About Us: Universe Technical Translation is a Houston-based, woman-owned language services company founded in 1981. We specialize in interpretation, translation, and multilingual support across industries, connecting interpreters with the people who need them.
Job Overview: We're looking for a highly organized, detail-oriented Interpretation Coordinator to schedule, coordinate, and manage interpretation services for our clients. This role is the main point of contact between clients and interpreters and requires strong problem-solving skills, sound judgment under pressure, and the ability to juggle multiple live requests at once, including assignments with specific certification or compliance requirements.
Key Responsibilities:
- Schedule and coordinate interpreters for on-site, over-the-phone (OPI), and video remote interpretation (VRI).
- Serve as the main point of contact for clients and interpreters, ensuring timely, accurate service delivery.
- Match interpreter qualifications to assignment requirements and know when to escalate if the right match isn't available.
- Maintain and update interpreter schedules, availability, and assignments using the UTT Interpretation Portal and related scheduling tools.
- Recruit, screen, onboard, and train new interpreters to grow our network, including reviewing credentials and required documentation.
- Monitor and respond to urgent/last-minute requests, resolving scheduling conflicts and coverage gaps in real time.
- Ensure compliance with company policy, client confidentiality requirements, and applicable industry standards.
- Provide administrative support: documentation, reporting, timesheet review, and data entry.
- Collaborate with sales and operations to improve service efficiency and client satisfaction.
Qualifications:
- Bachelor's degree or equivalent experience in language services, business administration, or a related field.
- Prior experience in scheduling, coordination, recruiting, or customer service; language services or court/legal environment strongly preferred.
- Comfort learning certification frameworks and being able to apply them correctly under time pressure.
- Strong organizational and multitasking skills with high attention to detail.
- Excellent written and verbal communication skills; comfortable communicating with both clients and interpreters professionally.
- Proficiency in Microsoft Office/Excel; experience with scheduling or interpreter management platforms is a plus.
- Ability to stay calm and make sound decisions in a fast-paced, high-pressure environment.
- Multilingual skills are a plus but not required.
Benefits:
- Competitive salary based on experience
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for career growth and professional development
- Dynamic, supportive, and inclusive work environment
Apply today by sending your resume and cover letter to [email protected]
Pay: From $20.00 per hour
Benefits:
- Dental insurance
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Project coordination: 1 year (Required)
- Interpretation: 1 year (Preferred)
Shift availability:
Ability to Commute:
- Houston, TX 77024 (Required)
Work Location: In person
