Job Posting: Field Services Technician
Location: Abilene TX
Status: Full-Time
Physical Demands: Ability to lift/move up to 60lbs. Ability to climb a ladder and work on roofs. Ability to work in the infrastructure of a home, including attics and crawl spaces. Ability to work in all inclement weather conditions. Must be able to use tools to install equipment.
Work Environment: Tasks are regularly performed with exposure to outdoor weather conditions. May work in high, precarious places.
Description :
The Field Service Technician is the face of the company and requires excellent customer service skills paired with technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on-site at customer locations both with a physical aspect of installing Internet equipment, as well as a technical portion of updating databases.
Key Responsibilities:
- Perform site surveys for potential customers to evaluate serviceability.
- Diagnose customer problems at service calls and restore functional service to existing customers.
- Install new customers with Internet service, which includes mounting equipment at roof height, running Cat5 cable from outside to the customer’s computer inside, and completing a clean and professional installation.
- Configure routers and customer computers for access to Internet services.
- Perform equipment upgrades for existing customers when new towers are installed or equipment upgraded.
- Assist in determining new repeater locations to be able to expand service to potential customers.
Requirements for Role ~
Education/Experience:
A high school diploma is required, field experience preferred and a background in wireless Internet is highly valued.
Skills:
- Must be professional in dress, speech, and manner.
- Must have a valid driver's license with a clear, good driving record and be insurable.
- Ability to work independently, using sound judgment principles.
- Must be able to correctly & safely use ladders/tools/power equipment.
- Must be comfortable working on roofs, towers, and running cables to different parts of a home and/or building.
- Must be able to work outside in all weather conditions every day.
- Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
- Must demonstrate ability to document and make notes.
- Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.
- Must demonstrate a desire to learn, supported with a love for technology.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Company truck
- Employee discount
- Fuel card
- Paid time off
Education:
- High school or equivalent (Required)
Language:
- English (Required)
- Spanish (Preferred)
License/Certification:
- Driver's License (Required)
- CDL (Preferred)
Ability to Commute:
- Abilene, TX 79601 (Required)
Work Location: In person
