Overview
The Marketing, Social Media & Administration Coordinator is a cross-functional role responsible for supporting the day-to-day operations of the business through administrative coordination, digital communications, customer service, and operational support. This position ensures efficient workflows, accurate record keeping, consistent brand communications, and effective coordination across internal teams, clients, contractors, and service providers. The role also oversees the coordination of building repairs and maintenance to support a safe and functional workplace.
Responsibilities
Administration & Operations
- Maintain and organise data, records, spreadsheets, and databases.
- Coordinate schedules, meetings, reports, presentations, and internal documentation.
- Support research projects, sample processing, quality control, and data auditing activities.
- Plan and coordinate events, workshops, and internal activities. Including coordination of trade show execution.
- Oversee building repairs and maintenance by coordinating contractors, tracking maintenance requests, and maintaining service records.
Marketing & Communications
- Manage social media calendars and ensure timely, consistent content delivery.
- Create and publish content including copywriting, captions, newsletters, and website updates.
- Maintain social media accounts and monitor engagement and performance analytics.
- Contribute to content planning and monthly communication strategies aligned with business objectives.
Customer, Finance & Sales Support
- Act as a primary point of contact for client and stakeholder enquiries via phone and email.
- Draft, proofread, and distribute professional business communications.
- Maintain accurate sales, customer, and financial records through data entry and reporting.
- Support basic expense reporting and order processing administration.
- Assist with events, trade shows, and sales-related activities as required.
Experience
- Experience in administration, office coordination, customer service, marketing, communications, or a related support role.
- Strong organisational skills with the ability to manage multiple priorities and deadlines.
- Proficiency in Microsoft Office and/or Google Workspace, including spreadsheets and database management.
- Experience managing social media platforms and creating written content for digital communications.
- Strong written and verbal communication skills with excellent attention to detail.
- Ability to work independently, solve problems proactively, and maintain confidentiality.
- Experience coordinating vendors, contractors, facilities maintenance, or workplace operations is desirable.
- Familiarity with bookkeeping, CRM systems, website management, or email marketing platforms is advantageous.
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
