Job Summary
We are seeking a dedicated and detail-oriented Front Desk & Scheduling Specialist to serve as the first point of contact for our Therapy Center. The ideal candidate will possess strong administrative skills, excellent communication abilities, and a comprehensive understanding of medical office scheduling. This role involves coordinating patient appointments with provider availability, verifying insurance information, and supporting clinical staff to ensure smooth daily operations. The successful candidate will demonstrate proficiency with electronic health record (EHR) systems and maintain strict adherence to confidentiality policies while delivering exceptional patient service.
Duties
- Greet patients and visitors warmly, providing professional and courteous front desk support.
- Schedule patient appointments accurately with provider availability using EMR (Electronic Medical Records) systems such as Clinic Source
- Verify insurance coverage
- Manage patient records, including documentation review and updating electronic health records (EHR).
- Answer phone calls promptly, practicing excellent phone etiquette and effective communication skills.
- Assist with medical administrative support tasks such as filing, data entry, and maintaining clinic documentation.
- Coordinate with clinical staff to optimize appointment scheduling and care plans.
- Ensure compliance with health information management policies and clinical confidentiality standards.
Requirements
- Minimum of 2 years scheduling a rapidly fluctuating schedule, covering five or more providers
- Proven experience in medical office administration or front desk support within a healthcare setting.
- Familiarity with EMR/EHR systems such as Clinic Source
- Knowledge of medical billing, coding (CPT, ICD-9, ICD-10), and health insurance procedures including Medicare.
- Excellent customer service skills coupled with professional phone communication abilities.
- Bilingual capabilities are preferred to serve diverse patient populations effectively.
- Ability to handle multiple tasks efficiently while maintaining attention to detail in documentation review and scheduling.
- Knowledge of HIPAA regulations and clinical confidentiality policies to protect patient information.
Join our team to provide outstanding administrative support that enhances patient experiences and supports seamless healthcare delivery!
Pay: $22.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
