Business Description:
Take 5 Oil Change (www.take5oilchange.com) is all about fast, friendly and simple oil changes. Founded in 1984, Take 5 is one of the fastest growing companies in the automotive space and has expanded to over 750 locations across the United States. We are fanatical about great customer service, which is built on the promise of a 10-minute, drive-thru oil change where we educate our customers on vehicle maintenance rather than sell services. Take 5 is ranked #1 in customer satisfaction for quick oil changes by J.D. Power.
Position Overview:
As a Take 5 Oil Change Store Manager, you are responsible for all operations at your location including leading a team, managing inventory, mitigating claims and ensuring an outstanding customer service experience. It is vital that every customer leave with a smile, which is why taking care of the customer is your top priority as a Store Manager. With assistance from ownership, you will manage a Take 5 Oil Change store and quickly build it into a business that exceeds $1 Million dollars in annual revenue.
This position is one of the first managerial positions with Garage Holdings LLC (a Take 5 franchisee), which is opening multiple Take 5 Oil Change stores in the Minnesota market. You are coming into a fast-growing, family-owned business that will have future opportunities for you to grow your career.
We are looking for a leader who believes in setting the example for others, is growth-oriented, develops other leaders, is a patient teacher and believes that business success comes through treating people the right way – customers, staff and suppliers.
Responsibilities:
Do you enjoy leading a team? One of your primary responsibilities will be to develop a team and maintain a positive culture. As a Store Manager, you will train your Assistant Store Manager, Lead Technicians and Lube Technicians using training materials that are provided to you. You will also set schedules, hire team members and handle employee issues. We hope you are passionate about developing people and future leaders as your success in this role will be a direct result of the team you assemble and manage.
Are you comfortable enforcing policies and procedures? Are you someone that others describe as having good judgement? As a Store Manager, you are responsible for inspecting the premises at frequent intervals to ensure the store's compliance with company policies and procedures. You will make sure that the facility appearance is welcoming to customers (inside and out), equipment is maintained, inventory is organized and employees are following procedures.
Do you have an owner’s mentality? As the Shop Manager, you will be responsible for key performance measures including revenue targets, quality goals and customer satisfaction scores. While you will have support from Ownership, we want you to own what happens within the four walls of your store. You will be highly involved in identifying areas of opportunity for increased store performance and designing and implementing initiatives in response.
Do you pay attention to details? As a Store Manager, you will complete daily financial paperwork, maintain accurate inventory records and manage employee schedules. You are also responsible for ensuring all employees in the store follow the Take 5 service process, which results in satisfied customers, ensures the safety of staff and customers and mitigates claim risk.
Do you like to be on the move? As the Store Manager, you will be changing oil alongside your staff, interacting with customers and giving ‘hands-on’ training to your employees. While you will have some office time to complete administrative tasks, the majority of your time in the store will be on the move and interacting with people.
What Employees Love about Take 5:
- Annual Management Conference
- The Pit Tech to President career path; Take 5 has a proven training process for advancement at all levels
- The family environment
- Employee contests including store level and corporate challenges that result in prizes and bonuses
- Opportunities to meet new people and learn new skills every day
- Community involvement including fundraisers that benefit charities in the places we live and work
Good to Know Before You Start:
- Be prepared for early or late hours and working approximately 50 hours per week
- You will attend Take 5 Store Manager training, which consists of a paid, 4-week training course during your first 2 months of employment (a portion of training requires travel outside of Minnesota)
- You will walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling and turning. This includes maneuvering in and out of a shallow 3’ deep pit.
- You may need to work in hot/cold weather conditions
- You must be able to lift up to fifty (50) pounds occasionally
Qualifications:
- Work experience that shows a progression in responsibility and/or complexity
- 2+ years of management experience (Retail, Restaurant or Automotive is helpful)
- 1+ years of Customer Service experience
- Proficient with computers including the use of Microsoft Office (primarily Word and Excel) and online services (email, payroll), ability to troubleshoot basic printer problems and has an aptitude to learn new software applications (Point-of-Sale, expense tracking)
- Must have reliable transportation
- Automotive industry experience is not required but you should have an interest in learning more about cars and working on them
Job Type: Full-time
- Compensation: $55,000.00 per year base salary
- In addition, this position is eligible for a management bonus program. (Target range of $10,000 to $20,000 a year depending on store maturity and performance)
- Health Insurance, Paid Holidays, Free Oil Changes and PTO
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- Day shift
- Evening shift
- Morning shift
Application Question(s):
- Tell us about your experience and interest in vehicle repair/servicing.
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
