Job Title: Branch Administrator
Location: Elk River, MN
Position Type: Full-time
Job Summary: As our Branch Administrator, you’ll lead our efforts on parts order entry, service work order completion, rental contract creation, and general facility maintenance management of our Elk River location. This position entails taking customer orders for parts, via in person or over the phone, executing work orders from initiation to closure, and processing rental contracts. You’ll have the ability to drive growth for our business, while highly interacting with both customers and co-workers.
Responsibilities:
- Work with customers for parts orders by telephone, email, or in person
- Assist customers to identify the correct part(s)
- Process order in a timely and efficient manner, while communicating status with customers
- Exhibit highly professional customer service attitude
- Actively work with customers to solve problems and follow through to appropriate solutions
- Follow all company safety rules, policies and procedures
- Assist and manage service work orders, ensuring that all relevant details are accurately tracked, billed, and documented electronically in a timely manner.
- Complete accurate billing of internal, external, and warranty work orders daily
- Accumulate and distribute mechanic’s time onto work orders for proper billing
- Manage location during operating hours of 7:00am – 4:00pm
Qualifications:
- A basic mechanical aptitude is essential; familiarity with component terminology a plus
- Minimum of one year parts ordering experience preferred, preferably in the heavy equipment industry. Service Tech experience accepted
- Basic knowledge and familiarity with construction equipment components and terminology relative to mechanical, hydraulic and electrical systems, and various major body components
- Knowledge of and experience with parts reference sources and materials such as manufacturer manuals, books, internet and the ability to effectively use such materials to ensure correct parts ordering
- Ability to occasionally lift and/or carry parts weighing up to 50 lbs.
- A positive and team focused mindset
Note: This job description is intended to provide a general overview of the responsibilities and qualifications of the Branch Administrator position. Actual job duties and requirements may vary based on the specific needs of the company.
For more information, contact Dustin Unruh at [email protected] or at (763) 242-9201
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay: $23.34 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
