Company Overview
Prosperity Hospitality Management is a dynamic hotel management company operating in the Sulphur area, specializing in limited and select service branded hotels. We are dedicated to delivering exceptional guest experiences through attentive service and efficient operations. Job Overview
We are seeking an energetic and detail-oriented Front Desk Agent to be the welcoming face of our hotel. In this role, you will provide outstanding customer service, manage guest check-ins and check-outs, handle administrative tasks, and ensure smooth front desk operations. Your positive attitude and organizational skills will help create a memorable stay for our guests. Duties
- Greet guests warmly and assist with check-in and check-out procedures efficiently
- Manage multi-line phone systems to handle reservations, inquiries, and guest requests
- Maintain accurate records using computer skills, including data entry and filing
- Provide excellent customer support by addressing guest needs promptly and professionally
- Use office management tools such as Microsoft Office and Google Workspace for administrative tasks
- Handle billing processes, including bookkeeping and proofing invoices with attention to detail
- Coordinate calendar management for reservations, appointments, and special requests
- Must be available for all shifts.
- Must pass background check.
Experience
- Previous office or administrative experience, preferably in a hospitality.
- Strong computer literacy with proficiency in Microsoft Office, Google Workspace, and data entry software
- Excellent phone etiquette with experience managing multi-line phone systems
- Bilingual skills are a plus to assist diverse guest populations
- Demonstrated organizational skills with the ability to multitask efficiently in a fast-paced environment
- Clerical experience including filing, proofreading, and customer support roles
- Knowledge of QuickBooks or similar bookkeeping software is advantageous
- Experience in office management or as a personal assistant is beneficial
Join us to be part of a vibrant team where your enthusiasm makes a difference! We value proactive individuals who thrive on delivering exceptional service while maintaining efficient front desk operations. This paid position offers an exciting opportunity to develop your administrative skills within a supportive hospitality environment.
Pay: $10.00 - $11.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
