D-J Engineering, Inc. is a premier manufacturer specializing in complex machine parts, composites, sheet metal fabrication, and large assemblies for the aerospace and defense industries. We also operate an FAA/EASA Certified Repair Station offering top-tier MRO services for aircraft components. Located in Augusta, KS, D-J Engineering is known for its innovative techniques, cutting-edge equipment, and exceptional people—all working together to ensure the highest quality standards!
Role Description & Career Growth
While our technical infrastructure is extensive—supporting all file, email, phone, security, and ERP servers for over 200 users across multiple branches—you do not need a formal college degree to excel here.
We provide comprehensive, on-the-job training to help you master our environment. This role offers incredible growth opportunities. By working directly alongside our senior infrastructure team, you will build a solid technical foundation, gaining the real-world skills needed to eventually advance into higher-level network and systems engineering pathways.
Key Responsibilities
- Serve as the first line of defense, providing friendly and helpful technical support to over 200 internal users across our branch locations.
- Troubleshoot everyday hardware and software issues (PCs, laptops, printers, and mobile devices).
- Assist with basic user administration, including password resets, account lockouts, and software permissions.
- Set up, configure, and deploy workstations for new employees.
- Document technical issues in our ticketing system and seamlessly escalate complex network or server problems to our Systems Engineer.
Required Qualifications
- No degree required—we value technical curiosity, work ethic, and a drive to learn above formal credentials.
- Basic familiarity with Windows operating systems, Microsoft Office, and general computer hardware.
- Strong logical thinking, troubleshooting proficiency, and problem-solving abilities.
- Excellent communication and customer service skills.
- Stable work history is a must.
Preferred Qualifications (Nice to Have, But Not Required)
- Prior experience in customer service, retail, or a basic technical support environment.
- Interest in or basic exposure to foundational IT certifications (e.g., CompTIA A+, Network+).
- A willingness to learn about cybersecurity compliance frameworks like CMMC / NIST 800-171.
Additional Requirements
- U.S. Citizenship is required
- Note: Government security clearance is not required for this position.
