As a receptionist at Volvo cars Fort Washington, you will handle inbound and outbound customer interactions for our dealership, focusing on lead generation and appointment setting for sales and service. You will bridge the gap between potential customers and the dealership, managing inquiries, providing information, and scheduling appointments. Strong communication, organizational, and computer skills are essential for this role.
Key Responsibilities:
· Lead Generation and Management:
Identifying and nurturing leads from various sources like internet inquiries, phone calls, and other channels.
· Appointment Scheduling:
Setting appointments for both sales and service, ensuring efficient scheduling and follow-up.
· Customer Communication:
Handling customer inquiries, providing information about vehicles and promotions, and addressing concerns.
· Follow-up:
Following up with leads and appointments to ensure customer satisfaction and track outcomes.
· Maintaining Customer Records:
Updating and maintaining customer information in the dealership's database.
· Promoting Services and Offers:
Informing customers about available services, promotions, and special offers.
Essential Skills:
· Communication
Excellent phone and email communication skills are crucial for interacting with customers.
· Organization
Ability to manage a high volume of calls and tasks, while staying organized and efficient.
· Computer skills
Proficiency in using CRM systems, email, and other relevant software.
· Sales and Customer Service
A customer-focused attitude and the ability to build rapport with potential customers.
· Product Knowledge
Familiarity with automotive products and services to effectively address customer inquiries.
Looking for candidates with availability from 11am-7pm Monday - Thursday and 8am-5pm on Saturday.
What We Offer:
- A supportive, close-knit team that feels like family
- Competitive pay and performance bonuses
- Paid time off and holidays
- Health benefits paid 75% by the company
- Retirement plan options with company match
- Opportunities for growth and advancement
- A workplace culture that values honesty, hard work, and respect
Job Types: Full-time, Part-time
Work Location: In person
