Job Description
Responsibilities and Duties
- Greet guests and patrons as they arrive
- Ask if guests have a prior booking
- Manage the registration process
- Ask for identification and ensure that the provided credentials are accurate.
- Handle guest check-ins and check-outs appropriately.
- Compute bills and take payments.
- Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them.
- Operate hotel switchboard, take calls and provide information and transfer calls.
- Manage accurate accounting of all rooms.
- Provide guests with room keys & receipts.
- Take reservations over the telephone, through emails and in person.
- Check online reservation online time to time and assign rooms accordingly.
- Answer queries regarding the hotel’s services, charges, and travel directions.
- Refer guests to appropriate departments to resolve complaints or provide suggestions.
- Compute bills and take payments.
- Provide guests with directions around the hotel.
- Contact housekeeping and maintenance departments when a problem is reported.
- Arrange Cab, Shuttle for guest if needed.
- Get feedback from guest at the time of checkout.
- Record, theft, lost found Items
- Knowledge of Office equipments, and appliances.
- Knowledge of Hotels policies and compliance and adherences to it.
- Observe precautions required to protect hotel and guest’s property.
- Teamwork and coordination with other hotel staff.
- Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
Job Type: Full-time
Salary: $8.50 to $10.00 /hour
Job Type: Full-time
Pay: $9.00 - $11.00 per hour
Work Location: In person
