We are looking for a friendly, reliable, and organized Front Desk Associate to be the first point of contact for our guests. This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in providing excellent customer service.
Responsibilities:
- Welcome guests and provide a positive check-in and check-out experience
- Answer phone calls, emails, and guest inquiries in a professional manner
- Manage reservations and update booking systems accurately
- Handle guest payments and issue receipts
- Assist with resolving guest concerns and service requests promptly
- Maintain a clean, organized, and professional front desk and lobby area
- Communicate effectively with housekeeping and maintenance teams to support daily operations
Qualifications:
- Previous customer service experience required
- Front desk, hotel, motel, lodge, or hospitality experience preferred
- Check-in/check-out experience preferred
- Basic computer skills and ability to learn reservation and property management systems
- Strong communication and interpersonal skills
- Ability to handle guest inquiries and resolve issues professionally
- Strong attention to detail and organizational skills
- Dependable attendance and punctuality
- Flexible schedule, including weekends and holidays as needed
What We're Looking For:
We're seeking someone who is friendly, professional, and dependable. The ideal candidate enjoys interacting with guests, can multitask effectively, and remains calm and organized in a busy hospitality environment.
If you're passionate about customer service and creating great guest experiences, we'd love to hear from you. Apply today!
Job Type: Full-time
Pay: $15.00 per hour
Experience:
- Front desk: 1 year (Required)
- Customer service: 1 year (Required)
Work Location: In person
