Job Summary
The NEMT Dispatcher is responsible for coordinating and scheduling non-emergency medical transportation services for patients. This role ensures timely, safe, and efficient transportation by managing driver assignments, monitoring trips, and communicating with clients, healthcare facilities, and drivers.
Key Responsibilities
- Schedule and dispatch drivers for daily transportation requests
- Coordinate trip assignments based on driver availability, location, and priority
- Monitor real-time trip status and adjust schedules as needed
- Communicate with drivers regarding routes, delays, and changes
- Confirm trip details with clients, healthcare facilities, and insurance providers
- Handle incoming calls for trip bookings, cancellations, and inquiries
- Ensure compliance with company policies, Medicaid/insurance guidelines, and safety regulations
- Maintain accurate records of trips, driver logs, and client information
- Resolve service issues, delays, or customer complaints professionally
- Optimize routes to improve efficiency and reduce costs
Required Qualifications
- High school diploma or equivalent (Associate’s degree preferred)
- Previous dispatching or logistics experience (NEMT experience is a plus)
- Strong organizational and multitasking skills
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Basic computer skills (dispatch software, GPS systems, Microsoft Office/Excel)
- Knowledge of local geography and routes
Preferred Skills
- Experience with NEMT dispatch systems (TripMaster)
- Understanding of Medicaid transportation guidelines
- Bilingual (English/Spanish) is a plus
- Problem-solving and decision-making abilities
Work Environment
- Office-based
- For Morning Shift 6am - 3pm
- May require evening, weekend, or holiday shifts
- High call volume and time-sensitive operations
Key Performance Indicators (KPIs)
- On-time pickup and drop-off rates
- Trip completion accuracy
- Driver utilization rate
- Customer satisfaction scores
- Response time to scheduling requests
Salary Range (Typical)
- $700 – $750 per week (varies by location and experience)
Pay: $700.00 - $800.00 per week
Benefits:
Work Location: In person
