Job Summary
The Service Technician is responsible for delivering high-quality repair, maintenance, installation, and customer support services for mobility products and medical equipment. This role requires technical expertise, strong problem-solving skills, and excellent customer service. Technicians work with a wide range of mobility devices—including scooters, power chairs, lift chairs, walkers, and other medical equipment—ensuring they meet the highest safety and operational standards.
The technician serves as a primary point of contact for customers seeking repairs, routine maintenance, equipment setup, and installation services. We operate with a mission-driven culture focused on serving seniors, veterans, and individuals with mobility challenges with compassion, reliability, and community-centered care.
Responsibilities
Product Repairs & Maintenance
- Diagnose, repair, and perform preventive maintenance on mobility products including scooters, wheelchairs, lift chairs, ramps, and related equipment.
Customer Service & Communication
- Interact directly with customers to assess needs, explain services, and provide recommendations.
- Provide on-site or in-home repair services with professionalism and courtesy.
- Educate customers on proper use and care of their mobility equipment.
- Keep customers informed of service timelines, delays, or changes.
- Market services to pharmacies, doctor offices, and new facilities.
- Serve as a compassionate representative supporting seniors, veterans, and individuals with mobility challenges.
Equipment Setup, Installation & Training
- Assemble and install new mobility equipment at customer locations.
- Provide training on operation, safety, and care of mobility devices.
- Install stairlifts, ramps, automotive lifts, and vertical platform lifts.
- Train customers in homes and facilities on installed accessibility equipment.
Inventory, Parts Management & In-House Operations
- Inspect service van daily to ensure all necessary parts, tools, and equipment are stocked.
- Order and restock parts as needed.
- Maintain organized service vehicles and ensure tools remain in good condition.
- Manage stockroom inventory and maintain an organized in-house workspace.
- Perform in-house repairs and assemble products in the shop.
Documentation, CRM Management & Workflow Coordination
- Complete accurate records for all services performed.
- Prepare customer quotes and review pricing with the Owner before presenting to customers.
- Place customer-approved orders and track turnaround times.
- Maintain communication with the home store regarding work order progress.
- Use CRM to manage work orders, national accounts, scheduling, dispatching, and routing technicians.
- Balance field responsibilities with in-house operational duties (approximately two-thirds field, one-third in-house).
Safety, Compliance & Professional Standards
- Arrive on time daily in uniform (company shirt, jeans/khakis, closed-toe shoes).
- Maintain the service van, including weekly washing, oil changes, tire checks, and cleanliness.
- Keep the back work area, showroom, and stockroom clean and organized.
- Follow all safety procedures to ensure a safe work environment.
- Must pass a thorough background check.
Physical Requirements
- Ability to lift and carry up to 50 pounds.
- Comfortable bending, kneeling, and performing hands-on work in real home environments.
- Ability to travel to customer locations using a company van.
- Comfortable working in homes, hospitals, clinics, and other environments
- Ensure all repairs meet company and manufacturer safety and quality standards.
- Troubleshoot electrical, mechanical, and structural issues.
- Conduct routine maintenance such as battery checks, part replacements, and performance adjustments.
- Contact Tech Support for vendor assistance when needed.
Qualifications
- Previous experience in mechanical repair, electrical systems, or mobility equipment preferred.
- High school diploma or equivalent required; technical certifications are a plus.
- Strong mechanical and electrical troubleshooting abilities.
- Ability to use diagnostic tools and repair equipment.
- Excellent communication and customer service skills.
- Ability to work independently and manage time efficiently.
- High attention to detail and commitment to quality.
- Mechanical aptitude with comfort troubleshooting basic electronics.
- Willingness to learn and use CRM systems for scheduling, dispatching, and account management.
We are a leading provider of mobility aids and assistive technology for individuals with physical disabilities and mobility challenges. We are dedicated to enhancing the lives of our customers by offering high-quality mobility solutions, outstanding customer service, and expert advice. As a member of our team, you’ll help us make a meaningful impact in the lives of people who rely on mobility products to lead more independent, fulfilling lives.
Pay: $39,520.00 - $43,680.00 per year
Work Location: Hybrid remote in Naperville, IL 60563
