IT Support Specialist
Sofidel America is seeking an IT Support Specialist to join our local team. This role provides front-line technical support to our corporate office and manufacturing plants. We are looking for a dependable, service-oriented professional who is interested in long-term growth in a stable organization.
The IT Support Specialist will deliver timely, high-quality technical support while continuously improving the user experience through effective problem resolution and documentation.
Key Responsibilities:
- Provide first-level technical support to end users via a centralized ticketing system, phone, and in person.
- Manage and prioritize support requests using the ticketing system to ensure timely resolution.
- Troubleshoot hardware, software, and basic network issues.
- Install, configure, and maintain desktop systems, printers, and applications.
- Document issues, solutions, and procedures in the knowledge base.
- Escalate complex, structural, or infrastructure-related issues to the National Support Team while providing local context and hands-on assistance as needed.
- Support both office and plant environments as required.
- Participate in on-call or emergency support rotation as scheduled.
Requirements:
- Associate’s or Bachelor’s degree in Information Technology or related field preferred.
- 1–3 years of IT support or helpdesk experience.
- Working knowledge of Windows 10/11 and Microsoft 365.
- Basic understanding of networking concepts and Active Directory.
- Experience using a centralized ticketing system (e.g., ServiceNow or similar).
- Strong customer service and communication skills.
- Proven ability to work independently with minimal daily supervision, demonstrating strong prioritization and time management skills.
- Ability to learn new systems and technologies quickly.
- Relevant certifications (A+, Network+, or similar) are a plus.
- Ability to travel occasionally as needed to support business operations and multiple facility locations.
What’s in it for you?
- Competitive pay and bonus opportunities
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match and access to financial advisory support
- Professional training and career development
- Paid vacation and a professional, supportive work environment
- Employee referral bonus programs
Equal Opportunity Employer:
Sofidel America is an equal opportunity employer. Sofidel America is committed to the spirit and letter of all federal, state, and local laws and regulations pertaining to equal opportunity.
