Appliance Manager
Location: Sarasota, FL
Job Type: Full-Time
Job Summary
We are seeking an experienced Appliance Manager to lead our appliance service division. This role is responsible for overseeing daily operations, managing and developing a team of technicians, ensuring exceptional customer service, and driving departmental performance and profitability. The ideal candidate is a hands-on leader with strong technical knowledge, operational expertise, and a passion for building high-performing teams.
Key Responsibilities
- Manage the day-to-day operations of the appliance repair department to ensure high-quality service and customer satisfaction.
- Lead, coach, and supervise appliance technicians, providing training, performance feedback, and professional development.
- Develop and maintain standard operating procedures to improve efficiency and consistency.
- Oversee scheduling, dispatching, and resource allocation to maximize productivity.
- Serve as the primary escalation point for complex or high-priority service issues.
- Build strong relationships with customers and resolve concerns in a timely and professional manner.
- Ensure compliance with company policies, safety standards, and applicable regulations.
- Coordinate with HVAC, plumbing, electrical, sales, and marketing teams to support seamless service delivery.
- Manage parts inventory and ensure technicians have the tools and materials needed to complete repairs effectively.
- Assist with recruiting, onboarding, and training new technicians.
- Track and report on key performance indicators (KPIs), customer feedback, and operational metrics.
- Review financial performance, including profit and loss, sales trends, and inventory costs, to support data-driven decisions and improve profitability.
- Stay current on industry trends, technologies, and best practices in appliance repair.
Preferred Qualifications
- Previous management or leadership experience in appliance repair or the home services industry.
- Technical certification or formal training in appliance repair; refrigeration and sealed systems experience preferred.
- Experience with budgeting and financial management.
- Clean driving record.
- Working knowledge of major appliance brands including GE, Samsung, Whirlpool, Kenmore, LG, Maytag, KitchenAid, Frigidaire, Electrolux, Amana, and Sub-Zero.
What We Offer
- Competitive compensation based on experience
- Opportunities for growth and advancement
- Supportive team environment
- Ongoing training and professional development
Benefits:
- 401(k) matching
- Company truck
- Dental insurance
- Employee assistance program
- Employee discount
- Fuel card
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
