A growing and highly respected residential HVAC company is seeking an experienced Director of Operations to lead and support its Service, Maintenance, and Installation departments. This senior leadership role is responsible for developing managers, improving operational performance, ensuring an exceptional customer experience, and driving profitable growth across the organization.
The ideal candidate is a proven leader who excels at coaching teams, creating accountability, implementing systems, and achieving measurable results.
Key Responsibilities
- Lead, coach, and develop Service, Maintenance, and Installation Managers
- Drive departmental performance through KPIs, scorecards, and accountability systems
- Ensure a consistent, world-class customer experience across all departments
- Improve operational efficiency, profitability, and productivity
- Execute strategic initiatives and organizational goals
- Monitor revenue, gross profit, conversion rates, maintenance agreement performance, and operational metrics
- Create and refine processes, systems, and standard operating procedures
- Recruit, develop, and retain high-performing managers and team members
- Conduct leadership meetings, one-on-ones, and performance reviews
- Foster a culture of accountability, teamwork, continuous improvement, and customer service excellence
- Collaborate with sales, customer service, dispatch, and field teams to ensure seamless operations
QualificationsRequired
- Minimum of 5 years of HVAC industry experience
- Minimum of 3 years of leadership experience managing managers, departments, or multi-functional teams
- Strong understanding of residential HVAC service, maintenance, and installation operations
- Proven ability to drive performance through KPIs, accountability, and process improvement
- Exceptional leadership, communication, and coaching skills
- Strong organizational, analytical, and problem-solving abilities
Preferred
- Experience leading service, maintenance, and installation departments
- Experience with ServiceTitan or similar field service management software
- Multi-location management experience
- Bachelor's degree in Business, Operations Management, or a related field
What We Offer
- Competitive salary
- Performance-based bonus opportunities
- Comprehensive benefits package
- Paid time off
- Leadership development and professional growth opportunities
- The opportunity to make a meaningful impact within a growing organization
This is an opportunity for a proven HVAC leader to help shape the future of a growing company by developing people, strengthening operations, and delivering an unmatched customer experience.
Pay: $125,000.00 - $250,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Relocation assistance
- Retirement plan
- Vision insurance
Experience:
- HVAC: 4 years (Required)
- Management: 3 years (Required)
Language:
Ability to Commute:
- Newark, DE 19713 (Required)
Work Location: In person
