Description
Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.
The Work: ICF seeks an experienced Business Analyst to support a Salesforce Center of Excellence program for one of our government clients. The Business Analyst will work closely with federal stakeholders, product owners, technical teams, and program leadership to analyze business needs, document requirements, support solution design, and help ensure successful delivery of Salesforce capabilities. The role requires strong analytical, communication, documentation, and stakeholder engagement skills in a federal Agile delivery environment.
Job Location: Remote work is authorized. Must support US Eastern time zone working hours.
- If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.
Translate business needs into clear user stories, acceptance criteria, workflows, process flows, and system requirements to support development and delivery activities.
Collaborate with product owners, scrum masters, developers, testers, and other team members to prioritize and refine the product backlog.
Facilitate requirements discussions, working sessions, stakeholder interviews, and backlog refinement activities.
Create and maintain comprehensive documentation, including business process documentation, requirements specifications, user stories, workflow diagrams, meeting notes, user guides, and program deliverables.
Support testing activities by helping define test scenarios, validate requirements, review defects, and ensure delivered functionality aligns with stakeholder expectations.
Facilitate communication between business stakeholders, technical teams, and program leadership to ensure shared understanding of priorities, requirements, risks, and dependencies.
Participate in Agile ceremonies, including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives.
Support governance, reporting, quality reviews, and lifecycle checkpoints by ensuring required documentation and deliverables are accurate, complete, and aligned with client standards.
What You Will Bring With You:
What We Would Like You To Bring With You:
Familiarity with emergency management, crisis response, continuity, resilience, grants management, case management, compliance, or related mission-support environments.
Experience supporting systems modernization, application development, data management, reporting, or workflow automation projects.
Experience supporting user acceptance testing, defect triage, release planning, and production deployment activities.
Experience developing training materials, standard operating procedures, job aids, or other end-user support documentation.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$60,940.00 - $103,598.00
West Virginia Client Office (WV88)
