We are seeking a highly motivated and organized Customer Service/ Dispatcher to join our team and contribute to our mission of delivering quality garage door solutions to our valued customers.
Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations in the country! Precision Door Tristate is a franchise that has been in business since 1999 and is the leading overhead garage door company in the tri-state area. We are headquartered in Northern NJ and have locations in NY (Long Island, Westchester & Hudson Valley) and Fairfield County, CT.
Customer Service/ Dispatcher Description:
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Receive incoming service requests from customers, technicians, or sales representatives.
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Efficiently schedule service appointments based on technician availability and geographic location.
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Maintain clear and professional communication with customers regarding appointment times and any delays.
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Confirm appointments with customers and provide estimated arrival times.
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Input data into the dispatching software or system, ensuring data integrity.
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Monitor and manage technician availability and workloads.
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Handle emergency service calls promptly and effectively, dispatching technicians as needed.
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Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions.
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Scheduling door estimates
Why Precision Overhead Garage?
Don’t miss out on this incredible opportunity to kickstart your career with a thriving company.
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We prioritize your health and future. Our Comprehensive benefits include top-tier medical, dental, and vision coverage, plus life insurance and 401k plan. Join our team and enjoy the security of working for a company that truly cares about you. We believe in work-life balance. Enjoy generous PTO including vacation, sick, and personal time.
Awesome perks including:-
Bonus opportunities
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Paid Training
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Company events
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Breakfast and snacks.
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Growth opportunity and career path
Customer Service/ Dispatcher Requirements:
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Bilingual proficiency in English and Spanish is a plus
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High school diploma or equivalent.
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Previous experience in dispatching or customer service is a plus.
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Strong organizational and multitasking skills.
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Excellent communication and detailed oriented skills.
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Proficiency in using scheduling and dispatching software.
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Ability to work well under pressure and adapt to changing priorities.
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Knowledge of the garage door industry is a bonus but not required.
Join our team and be a part of our mission to provide exceptional garage door services to our customers!
