Best Plumber is looking for an organized, proactive Dispatcher to help keep our technicians productive, our customers informed, and our operations running smoothly. This position plays a critical role in managing the service board, coordinating schedules, and supporting both our field and office teams.
Responsibilities
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Manage the daily service board and technician schedules.
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Assign calls using the Right Tech, Right Call philosophy.
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Monitor technician progress and make real-time schedule adjustments.
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Communicate with customers regarding arrivals, delays, and scheduling updates.
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Prioritize emergency calls and revenue opportunities.
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Support the CSR team by assisting with inbound booking calls during high call volume and overflow periods.
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Maintain accurate job records and workflow completion in ServiceTitan.
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Prepare the schedule for the following day to ensure operational readiness.
Qualifications
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Previous dispatching experience preferred.
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ServiceTitan experience preferred.
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Strong communication and customer service skills.
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Excellent organizational and multitasking abilities.
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Ability to remain calm and make decisions in a fast-paced environment.
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Experience in plumbing, HVAC, electrical, or other home service industries is a plus.
Why Join BP Plumbing?
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Competitive pay based on experience.
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Growth opportunities within a growing company.
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Supportive team environment.
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Stable, year-round work.
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Opportunity to make a direct impact on company success.
If you're organized, dependable, and enjoy helping teams succeed, we'd love to hear from you.
